[ale] Reliable seller of refurbished MacBooks?

[Michael Potter]

The apple store could not replace my trackpad without sending it in for
three days.

As I had previously received same day service from them (At Lenox) I was
very persistent in asking for additional options (I am not shy).

So perhaps they offer while you wait service, but if there is no way for me
to actually receive that service, then that service does not exist.

So far I am just living turning on tap to click and will eventually send it
in if there is another problem.

I am not "Manufacturing" Apple's problems.  They are doing a fine job of
that themselves.

1. No central ticketing system for resolving developer type issues with
itunesconnect, developer, or itunes.  This allow Apple support to just
point the finger at each other and wash their hands of any problem.

2. Dropping professional level HW.  (17" Macbook Pro and the fully sized
Mac)

3. iPhones with camera bumps.

4. Forgoing repairability to get a mm less thickness.  The utility of
getting thiner is getting to be very small.  However the utility of being
repairable still has value.  They are making the wrong tradeoffs,
especially on the professional HW.

On Mon, Jun 5, 2017 at 10:17 AM, Jerald Sheets <questy at gmail.com> wrote:

> <NOTE FORMER APPLE CORPORATE EMPLOYEE>
>
> The commentary about third party repairs is patently false. There is a
> robust ecosystem of third party repair companies, and they are tied
> directly into the Apple IT infrastructure, and are given very high levels
> of access and abilities close to but not quite the same as an Apple store
> (I granted both types of access).  Third parties are encouraged and
> appreciated.
>
> Onyx has ALWAYS been spot-on fast with repairs, and the “wait X days”
> comment is BS.  If you go to Onyx and pay for “hot bench”, you can be seen
> that day. I’ve had them repair while I stood there.  The hot bench fee
> applied to the total repair.  If their policies have changed, then that’s
> just it… *ONYX’s* policies have changed.
>
> There are more than one Apple store in this town (4?  5?).  You don’t have
> to go to Lenox.
>
>
> Apple has a lot of issues.  Let’s not manufacture even more.  Sounds like
> Linux vs. Microsoft bashing.
>
>
>
> </NOTE FORMER APPLE CORPORATE EMPLOYEE>
>
>
>
> On Jun 2, 2017, at 2:37 PM, Scott Plante <splante at insightsys.com> wrote:
>
> I had a cracked screen on my work MacBook Pro and took it to Onyx on
> Northside Drive just south of 75. They couldn't begin working on it for
> several days but I had to leave it with them for it to "get in the queue".
> This made no sense since I could still use it with the cracked screen, but
> they said as an authorized Apple repair shop, they had to do that--it's
> Apple's rule. They could have been lying but that's the procedure at the
> Apple stores and I suspect Apple doesn't want 3rd party repair shops to
> have that advantage. Once it got to the front of the queue, they "looked at
> it" and *then* ordered the part. It was very frustrating! Still, it was
> more convenient that the rigamarole getting a different repair done at the
> Lenox Mall Apple store.
>
> I suppose for larger businesses that can afford to have a spare computer
> sitting around this can be worked around, but for smaller businesses this
> seems like a huge hidden cost of going with Apple. I was without my main
> work computer for a week.
>
> I have seen used Apple products at GIM on Northside, too, but I haven't
> bought any there.
>
> Scott
>
> ------------------------------
> *From: *"Charles Shapiro" <hooterpincher at gmail.com>
> *To: *"Ken Cochran" <kwc at theworld.com>, "Atlanta Linux Enthusiasts" <
> ale at ale.org>
> *Sent: *Friday, June 2, 2017 9:08:52 AM
> *Subject: *Re: [ale] Reliable seller of refurbished MacBooks?
>
> Apple pretty much hates 3rd party repair shops (
> http://www.theregister.co.uk/2014/03/28/ios_repairs/ ).  You might want
> to factor that into your decision.
>
> -- CHS
>
>
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-- 
Michael Potter
  Tapp Solutions, LLC
   www.tappsolutions.com
+1 770 815 6142  ** Atlanta ** michael at potter.name  **
www.linkedin.com/in/michaelpotter
Schedule a meeting with me: https://calendly.com/michael-potter
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