[ale] Reliable seller of refurbished MacBooks?

[Scott Plante]

I had a cracked screen on my work MacBook Pro and took it to Onyx on Northside Drive just south of 75. They couldn't begin working on it for several days but I had to leave it with them for it to "get in the queue". This made no sense since I could still use it with the cracked screen, but they said as an authorized Apple repair shop, they had to do that--it's Apple's rule. They could have been lying but that's the procedure at the Apple stores and I suspect Apple doesn't want 3rd party repair shops to have that advantage. Once it got to the front of the queue, they "looked at it" and *then* ordered the part. It was very frustrating! Still, it was more convenient that the rigamarole getting a different repair done at the Lenox Mall Apple store. 



I suppose for larger businesses that can afford to have a spare computer sitting around this can be worked around, but for smaller businesses this seems like a huge hidden cost of going with Apple. I was without my main work computer for a week. 


I have seen used Apple products at GIM on Northside, too, but I haven't bought any there. 


Scott 
----- Original Message -----

From: "Charles Shapiro" <hooterpincher at gmail.com> 
To: "Ken Cochran" <kwc at theworld.com>, "Atlanta Linux Enthusiasts" <ale at ale.org> 
Sent: Friday, June 2, 2017 9:08:52 AM 
Subject: Re: [ale] Reliable seller of refurbished MacBooks? 



Apple pretty much hates 3rd party repair shops ( http://www.theregister.co.uk/2014/03/28/ios_repairs/ ). You might want to factor that into your decision. 

-- CHS 




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