[ale] Web - Live Chat - OT Comcast

Thu Apr 30 10:04:39 EDT 2015

There is webchat examples here and there around the web. A lot of those
using node.js.

On Thu, Apr 30, 2015 at 8:45 AM, Pete Hardie <pete.hardie at gmail.com> wrote:

> Every once in a blue moon, you find those gems in customer service.  Back
> when I had DSL, and it was quitting every 24-48 hours, I managed to catch
> one really helpful, knowledgable woman who was great at doing everything on
> AT&T's side first, which was almost always the issue.
>
>
> On Thu, Apr 30, 2015 at 8:36 AM, Lightner, Jeff <JLightner at dsservices.com>
> wrote:
>
>> I was completely shocked earlier this week.  I called  Comcast about an
>> issue with my cable TV service and they solved it in less than 10 minutes
>> without asking me a thousand inane questions.   The woman that took the
>> call heard what I said and addressed the problem as reported.   If all call
>> centers had people like her answering the phone the world would be a better
>> place.
>>
>>
>> -----Original Message-----
>> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of
>> DJ-Pfulio
>> Sent: Wednesday, April 29, 2015 8:39 PM
>> To: Atlanta Linux Enthusiasts
>> Subject: Re: [ale] Web - Live Chat
>>
>> As a customer, I hate those.  Perhaps is it just that with Comcast
>> Residential it is the easiest way to get any bad support. Always felt like
>> they were handling 20 other people concurrently.
>>
>> OTOH, with IRC and my own client, support is fantastic.  I don't have to
>> enable java/javascript on 30 6th-party websites just to get help.
>>
>>
>> On 04/29/2015 06:22 PM, Sergio Chaves wrote:
>> > Hmmm... Ok.
>> > I will try to be more specific. Please keep in mind that I, myself, am
>> > being exposed to it for the first time.
>> > Basically, what I am trying to accomplish is Tech Support via Chat.
>> > Just like when you chat "live" with Dell or any other vendor when
>> > purchasing an item or getting support for an item.
>> > 01 - Click on Chat Link
>> > 02 - Enter name and reason for chatting
>> > 03 - Start conversation
>> > 04 - No clients needed to accomplish 01,02, and 03.
>> > 05 - Host will be local.
>> >
>> > Again, the closest thing I found to what I think I need was the java
>> > based Chat apps on the previous link.
>> > Am I making better sense now?
>> >
>> > Thanks in advance for all the help.
>> > I will take a look tomorrow at all the options sent so far .
>> >
>> > Sergio
>> >
>> >
>> > On Wed, Apr 29, 2015 at 4:54 PM, Brian Mathis
>> > <brian.mathis+ale at betteradmin.com <mailto:
>> brian.mathis+ale at betteradmin.com>> wrote:
>> >
>> >     Don't implement anything new using java applets.
>> >
>> >     A big question is what will it be used for?  Is it for internal
>> >     communication, one on one, group chats, or do you want to be able
>> to connect
>> >     customers to "the next available representative", for example?  Do
>> you have
>> >     control over the web browsers, or do you need to be able to reach
>> the widest
>> >     possible audience?
>> >
>> >     Just saying "web chat" does not give enough information to be able
>> to
>> >     answer, since there are many different scenarios and the details
>> make a
>> >     difference.
>> >
>> >
>> >     ❧ Brian Mathis
>> >     @orev
>> >
>> >
>> >     On Wed, Apr 29, 2015 at 2:38 PM, Sergio Chaves <
>> sergio.chaves at gmail.com
>> >     <mailto:sergio.chaves at gmail.com>> wrote:
>> >
>> >         All,
>> >         I have been tasked with implementing a Live Web Chat for my
>> employer. It
>> >         must be 100% web based. No need for clients like Pidgin, etc.,
>> just web.
>> >         I have looked at some java chat programs out there but
>> everything seems
>> >         old and with no maintenance on the code.
>> >         Here is where I have been looking at:
>> >         http://java-source.net/open-source/chat-servers
>> >
>> >         Can anybody point me in the right direction.
>> >
>> >         Thanks
>>
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>
>
>
> --
> Pete Hardie
> --------
> Better Living Through Bitmaps
>
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