[ale] Web - Live Chat - OT Comcast

[Pete Hardie]

Every once in a blue moon, you find those gems in customer service.  Back
when I had DSL, and it was quitting every 24-48 hours, I managed to catch
one really helpful, knowledgable woman who was great at doing everything on
AT&T's side first, which was almost always the issue.


On Thu, Apr 30, 2015 at 8:36 AM, Lightner, Jeff <JLightner at dsservices.com>
wrote:

> I was completely shocked earlier this week.  I called  Comcast about an
> issue with my cable TV service and they solved it in less than 10 minutes
> without asking me a thousand inane questions.   The woman that took the
> call heard what I said and addressed the problem as reported.   If all call
> centers had people like her answering the phone the world would be a better
> place.
>
>
> -----Original Message-----
> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of
> DJ-Pfulio
> Sent: Wednesday, April 29, 2015 8:39 PM
> To: Atlanta Linux Enthusiasts
> Subject: Re: [ale] Web - Live Chat
>
> As a customer, I hate those.  Perhaps is it just that with Comcast
> Residential it is the easiest way to get any bad support. Always felt like
> they were handling 20 other people concurrently.
>
> OTOH, with IRC and my own client, support is fantastic.  I don't have to
> enable java/javascript on 30 6th-party websites just to get help.
>
>
> On 04/29/2015 06:22 PM, Sergio Chaves wrote:
> > Hmmm... Ok.
> > I will try to be more specific. Please keep in mind that I, myself, am
> > being exposed to it for the first time.
> > Basically, what I am trying to accomplish is Tech Support via Chat.
> > Just like when you chat "live" with Dell or any other vendor when
> > purchasing an item or getting support for an item.
> > 01 - Click on Chat Link
> > 02 - Enter name and reason for chatting
> > 03 - Start conversation
> > 04 - No clients needed to accomplish 01,02, and 03.
> > 05 - Host will be local.
> >
> > Again, the closest thing I found to what I think I need was the java
> > based Chat apps on the previous link.
> > Am I making better sense now?
> >
> > Thanks in advance for all the help.
> > I will take a look tomorrow at all the options sent so far .
> >
> > Sergio
> >
> >
> > On Wed, Apr 29, 2015 at 4:54 PM, Brian Mathis
> > <brian.mathis+ale at betteradmin.com <mailto:
> brian.mathis+ale at betteradmin.com>> wrote:
> >
> >     Don't implement anything new using java applets.
> >
> >     A big question is what will it be used for?  Is it for internal
> >     communication, one on one, group chats, or do you want to be able to
> connect
> >     customers to "the next available representative", for example?  Do
> you have
> >     control over the web browsers, or do you need to be able to reach
> the widest
> >     possible audience?
> >
> >     Just saying "web chat" does not give enough information to be able to
> >     answer, since there are many different scenarios and the details
> make a
> >     difference.
> >
> >
> >     ❧ Brian Mathis
> >     @orev
> >
> >
> >     On Wed, Apr 29, 2015 at 2:38 PM, Sergio Chaves <
> sergio.chaves at gmail.com
> >     <mailto:sergio.chaves at gmail.com>> wrote:
> >
> >         All,
> >         I have been tasked with implementing a Live Web Chat for my
> employer. It
> >         must be 100% web based. No need for clients like Pidgin, etc.,
> just web.
> >         I have looked at some java chat programs out there but
> everything seems
> >         old and with no maintenance on the code.
> >         Here is where I have been looking at:
> >         http://java-source.net/open-source/chat-servers
> >
> >         Can anybody point me in the right direction.
> >
> >         Thanks
>
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-- 
Pete Hardie
--------
Better Living Through Bitmaps
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