[ale] Web - Live Chat - OT Comcast

[Boris Borisov]

"web chat open source" in Google - gives me about 8 hits on first page



On Thu, Apr 30, 2015 at 10:04 AM, Boris Borisov <bugyatl at gmail.com> wrote:

> There is webchat examples here and there around the web. A lot of those
> using node.js.
>
> On Thu, Apr 30, 2015 at 8:45 AM, Pete Hardie <pete.hardie at gmail.com>
> wrote:
>
>> Every once in a blue moon, you find those gems in customer service.  Back
>> when I had DSL, and it was quitting every 24-48 hours, I managed to catch
>> one really helpful, knowledgable woman who was great at doing everything on
>> AT&T's side first, which was almost always the issue.
>>
>>
>> On Thu, Apr 30, 2015 at 8:36 AM, Lightner, Jeff <JLightner at dsservices.com
>> > wrote:
>>
>>> I was completely shocked earlier this week.  I called  Comcast about an
>>> issue with my cable TV service and they solved it in less than 10 minutes
>>> without asking me a thousand inane questions.   The woman that took the
>>> call heard what I said and addressed the problem as reported.   If all call
>>> centers had people like her answering the phone the world would be a better
>>> place.
>>>
>>>
>>> -----Original Message-----
>>> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of
>>> DJ-Pfulio
>>> Sent: Wednesday, April 29, 2015 8:39 PM
>>> To: Atlanta Linux Enthusiasts
>>> Subject: Re: [ale] Web - Live Chat
>>>
>>> As a customer, I hate those.  Perhaps is it just that with Comcast
>>> Residential it is the easiest way to get any bad support. Always felt like
>>> they were handling 20 other people concurrently.
>>>
>>> OTOH, with IRC and my own client, support is fantastic.  I don't have to
>>> enable java/javascript on 30 6th-party websites just to get help.
>>>
>>>
>>> On 04/29/2015 06:22 PM, Sergio Chaves wrote:
>>> > Hmmm... Ok.
>>> > I will try to be more specific. Please keep in mind that I, myself, am
>>> > being exposed to it for the first time.
>>> > Basically, what I am trying to accomplish is Tech Support via Chat.
>>> > Just like when you chat "live" with Dell or any other vendor when
>>> > purchasing an item or getting support for an item.
>>> > 01 - Click on Chat Link
>>> > 02 - Enter name and reason for chatting
>>> > 03 - Start conversation
>>> > 04 - No clients needed to accomplish 01,02, and 03.
>>> > 05 - Host will be local.
>>> >
>>> > Again, the closest thing I found to what I think I need was the java
>>> > based Chat apps on the previous link.
>>> > Am I making better sense now?
>>> >
>>> > Thanks in advance for all the help.
>>> > I will take a look tomorrow at all the options sent so far .
>>> >
>>> > Sergio
>>> >
>>> >
>>> > On Wed, Apr 29, 2015 at 4:54 PM, Brian Mathis
>>> > <brian.mathis+ale at betteradmin.com <mailto:
>>> brian.mathis+ale at betteradmin.com>> wrote:
>>> >
>>> >     Don't implement anything new using java applets.
>>> >
>>> >     A big question is what will it be used for?  Is it for internal
>>> >     communication, one on one, group chats, or do you want to be able
>>> to connect
>>> >     customers to "the next available representative", for example?  Do
>>> you have
>>> >     control over the web browsers, or do you need to be able to reach
>>> the widest
>>> >     possible audience?
>>> >
>>> >     Just saying "web chat" does not give enough information to be able
>>> to
>>> >     answer, since there are many different scenarios and the details
>>> make a
>>> >     difference.
>>> >
>>> >
>>> >     ❧ Brian Mathis
>>> >     @orev
>>> >
>>> >
>>> >     On Wed, Apr 29, 2015 at 2:38 PM, Sergio Chaves <
>>> sergio.chaves at gmail.com
>>> >     <mailto:sergio.chaves at gmail.com>> wrote:
>>> >
>>> >         All,
>>> >         I have been tasked with implementing a Live Web Chat for my
>>> employer. It
>>> >         must be 100% web based. No need for clients like Pidgin, etc.,
>>> just web.
>>> >         I have looked at some java chat programs out there but
>>> everything seems
>>> >         old and with no maintenance on the code.
>>> >         Here is where I have been looking at:
>>> >         http://java-source.net/open-source/chat-servers
>>> >
>>> >         Can anybody point me in the right direction.
>>> >
>>> >         Thanks
>>>
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>>
>>
>>
>> --
>> Pete Hardie
>> --------
>> Better Living Through Bitmaps
>>
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>>
>>
>
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