[ale] Zimbra - OT SugarCRM
JLightner at dsservices.com
Mon Aug 11 08:36:49 EDT 2014
Back in January we apparently began using a company for SugarCRM instead of ACT!:
www.atcoresystems - number on their site is 770-466-0722
they gave us a hosted Ubuntu system and we had to point our CRM domain to that. I do NOT have to administer either the Ubuntu or the Sugar CRM even though my team does all the UNIX/Linux here.
I only know about it because I had to create the DNS entry. Since they're local (Loganville GA) you might want to check them out in regards to having them administer SugarCRM for you as their website seems to indicate that is their raison d'etre. I have no idea how good or bad they are but no one has asked me any questions about it since January which seems a good sign.
From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of Chris Fowler
Sent: Friday, August 08, 2014 5:44 PM
To: Scott Plante; Atlanta Linux Enthusiasts
Subject: Re: [ale] Zimbra
Here is an Australian company that offers Zimba Network Edition as a service.
Years back I moved us from ACT! to SugarCRM (community) so that we could go from a desktop application to a web based CRM. My problem here is that I am the administrator of Sugar. Looking back Salesforce may have been a better choice. SugarCRM complains to me that I need to update it. For me to do that is a multi-day affair at considerable labor cost. To be fair, I do have SQL access to our CRM and that has allowed me to do some very nice data mining.
At $5 per user this is cheaper than me making email into a hobby. If I
found a US service I could continue to use my dovecot setup for local storage, backup, etc and the service could pull from that.
The users would then have access to "Exchange." One day of my time setting up Zimbra would equal months of those user fees for my organization. Add in upgrades, etc and you have more hours that drive up those costs.
If the web interface is good enough then getting users off Outlook will save even more cash.
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