[ale] Linux Help Desk Call Apps?

[Jonathan Glass]

Oh yeah!  I have a verbal ok to publish the s/w w/a GPL license. 
Wesleyan's only request is they get the updates, too.  :)

I'm preparing for the GRE over the next 4-6 weeks, but after that I'll
have time to publish that code on my web site.  I'm not sure how many
people would care to see it, but it will be available.

I think I'm going to post my notes on some of my other projects as well
(SMB auth via PHP, PDF printer for Samba that acts as a Windows printer
and emails the resulting PDFs to the user, etc).

Life is good, and information wants to be free!

Jonathan
> A comment you made is why I see Open Source software as inherently
> better than closed.  You said you'd post it (given permission, of
> course) "after cleaning it up".  If you know no one outside the coding
> group will see the source, why make it pretty?  Granted, I'm not a coder
> , but I can see that being the case.
>
> Brian
>
> Jonathan Glass wrote:
>
>> I use Perldesk to catch incoming email to "helpdesk at ibb" and
>> "help at ibb"...
>>
>> I wrote WesHelpDesk for Wesleyan College that does all the required.  It
>> interfaced with Exchange 5.5 via LDAP for user info, NT 4 for
>> authentication, and a local smart-relay for outbound email and paging.
>> ALl ticket updates automatically get sent to the end-users, and
>> escalations get sent to the Director.  Because everything is MYSQL
>> driven,
>> the Director is able to use ODBC to generate usage/tracking reports.
>> Pretty cool 6 month project...earned me As for 2 different classes (DBA
>> and Web Design).  :)
>>
>> If anyone wants to look at it, I'll ask the Director for permission to
>> GPL
>> it, and post the code somewhere (after cleaning it up a bit..of
>> course!).
>>
>> Thanks
>>
>> Jonathan
>>
>>
>>>All,
>>>
>>>It would be nice to put a computer to catch help desk calls, log them,
>>>email them to techs, or have the system page them etc. etc.  I seem to
>>>rember reading a review in Linux Journal. Anyone remember which one?
>>> Any
>>>one successfully putting a computer box to catch the initial calls?
>>>
>>>Regards,
>>>
>>>
>>>John
>>>
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>>>Ale mailing list
>>>Ale at ale.org
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>>>
>>
>>
>>
>
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-- 
Jonathan Glass
Systems Support Specialist II
IBB/GTEC
Office: 404-385-0127
Cell: 404-444-4086