[ale] OT: Repair/replace customer side of telephone NID

[Jim Kinney]

Used to be an optional  monthly charge for internal line maintenance that
would cover wiring repairs.

On Tue, Aug 16, 2022, 9:57 AM Solomon Peachy via Ale <ale at ale.org> wrote:

> On Tue, Aug 16, 2022 at 09:40:24AM -0400, Don Lachlan via Ale wrote:
> > Do telephone companies generally (or specifically AT&T) cover repairs to
> the
> > customer side of the NID?
>
> The NID is the property of the phone company.  If the NID itself is
> damaged, the telco is on the hook to replace it -- indeed, you're
> literally not allowed to muck with it.
>
> The "customer side" is just so you can hook up your own wiring to the
> NID, nothing else.  If you can't get a signal to the customer side jack,
> then call up AT&T and tell them you have no dialtone or whatever, and
> they have to make it right, including replacing the NID if necessary.
>
> (Mine's been replaced a couple of times due to lightning taking out the
>  filters.  As of Friday I was also also on my third DSL modem in two
>  weeks.  Fun times, living in BFE Florida.  With Windstream..)
>
>  - Solomon
> --
> Solomon Peachy                        pizza at shaftnet dot org
> (email&xmpp)
>                                       @pizza:shaftnet dot org   (matrix)
> Live Oak, FL                          speachy (libra.chat)
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