[ale] OT: ethernet port issues

[Boris Borisov]

Thank you for suggestions. Have a nice weekend all.

On Sat, Jul 24, 2021, 17:36 Steve Litt via Ale <ale at ale.org> wrote:

> Boris Borisov via Ale said on Sat, 24 Jul 2021 15:42:27 -0400
>
> >We switched to different port on Cisco. Then on next visit we swapped
> >PC retaining the old hard drive. Unfortunately the Cisco is under
> >control of someone else and they claim cannot pull any logs only can
> >see if MAC address is on the port. Not really enough or they are lazy.
> >
> >Same with cable not under my control.
> >
> >I guess I can try spray contact cleaner.
> >
> >You know how companies work. Ball gets thrown around the field. Is not
> >me is you :)
>
> Ohhhh, one of those deals.
>
> Will they prevent you from installing the logging daemon I suggested?
> (And by the way, remember to put the sleep 10 after the ping, even
> though I forgot it). Will they prevent you from booting a live CD on
> the intermittent computer to rule out software and config?
>
> Will they allow you to physically bring the intermittent computer into
> the wiring closet and temporarily run a 10 foot known good network
> cable between the intermittent computer and the Cisco?
>
> I feel for you. In my Troubleshooting classes and books, I decry agenda
> based troubleshooting (root cause is in your stuff, not mine) and favor
> FEOS (First Employee On the Scene) based troubleshooting, which works
> if they all know the mindset and process of troubleshooting.
>
> Troubleshooting isn't easy. Troubleshooting an intermittent is much
> harder. Troubleshooting an intermittent with your own organization
> fighting you is a Herculean effort.
>
> SteveT
>
> Steve Litt
> Spring 2021 featured book: Troubleshooting Techniques of the Successful
> Technologist http://www.troubleshooters.com/techniques
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