[ale] Reliable seller of refurbished MacBooks?

Mon Jun 5 17:45:54 EDT 2017

On Mon, Jun 5, 2017 at 12:45 PM, Jerald Sheets <questy at gmail.com> wrote:

>
> On Jun 5, 2017, at 12:41 PM, Michael Potter <michael at potter.name> wrote:
>
> The apple store could not replace my trackpad without sending it in for
> three days.
>
>
> …which is why there are local service providers...
>

Apple could have referred me to the local service provider then.  I will
call them and see what they say.

>
>
> As I had previously received same day service from them (At Lenox) I was
> very persistent in asking for additional options (I am not shy).
>
>
> …some repair items have been removed from the purview of stores.  Shipping
> “all the things” to all stores for on-hand repair stock costs money.
> Training a genius to the required level does as well.  Instead, depot is a
> common send-off for screens & logic boards.
>

So you do agree that they do not offer same day service.  Before you were
certain they offered same day service.  This is a track pad.  They should
be able to replace a trackpad and keyboard at the store.  It does not need
a "Genius" do replace a trackpad.

>
>
> So perhaps they offer while you wait service, but if there is no way for
> me to actually receive that service, then that service does not exist.
>
>
>
> Onyx Consulting is specifically who I was referring to, and they
> absolutely *do* offer immediate repair for a premium, and it is found on
> their fee schedule here:
>
> http://onyxconsulting.com/personal/rates.pdf
>

I will look them up.  I only checked one other provider and they laughed at
me when I suggested they could fix my mac while I wait.

>
>
> So far I am just living turning on tap to click and will eventually send
> it in if there is another problem.
>
>
> That’s where we differ.  I turn it off the second I open a new machine.
> That annoying KA-THUNK every time I push a track pad bothers the crap out
> of me.
>
>
> I am not "Manufacturing" Apple's problems.  They are doing a fine job of
> that themselves.
>
>
> No, they are beholden to company-wide moires that are set in Cupertino
> with an eye toward global needs and costs rather than our little corner of
> the world, regardless of how large it is.
>
>
What you wrote seems like you are agreeing that the they are the problem.
They are abandoning the professional level equipment.

>
> 1. No central ticketing system for resolving developer type issues with
> itunesconnect, developer, or itunes.  This allow Apple support to just
> point the finger at each other and wash their hands of any problem.
>
>
> There absolutely *is* a central ticketing system, and if you put in a
> ticket with AppleCare, the store can pull it up by number as can a local
> service provider.
>

You are talking about consumer level stuff between the apple service 800
and the genius bar.

I am talking about the developer services.  As a developer I have to work
with three different groups at Apple that WILL NOT talk to each other.
1) Developer
2) Ituneconnect
3) itunes.

They will not talk to each other; they each have their own ticketing
system.  itunes connect has a 48 hour turn around on submissions.  One time
their response was: "Are you still having a problem?".  I responded in 5
minutes.  Then the 48 hour clock started over again.  That is completely
aggravating when your app is not available in the app store.

I am now much smarter.  I create a forum post on developer.apple.com.  Then
I tell itunesconnect that I will post any status update on that forum
post.  Then they will know the status.

>
>
> 2. Dropping professional level HW.  (17" Macbook Pro and the fully sized
> Mac)
>
>
> I don’t want to have to go to the gym to pick up my laptop.  15” is the
> standard, and 17” is phased out as of 2012.
>
> the same number of options != less quality.
>

So what.  You value portability over high performance.  My point is that
are dropping the high end stuff.

>
>
>
> 3. iPhones with camera bumps.
>
>
>
> Ok, I’m with you here.  Why in the hell in 2017 do we have a camera bump
> on the chassis?  Should be flush.
>
>
> 4. Forgoing repairability to get a mm less thickness.  The utility of
> getting thiner is getting to be very small.  However the utility of being
> repairable still has value.  They are making the wrong tradeoffs,
> especially on the professional HW.
>
>
>
> It is no secret that Apple does not want you to repair your own phone
> (opening the case voids the warranty) and this has never changed.  Being
> mad about a more than decade old corporate practice is a waste of effort.
>

I was talking about the laptops.  I don't care to repair my own stuff
anyway, but i do want it repaired quickly.

>
>
> —j
>
>
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