[ale] OT: What the hell is XSS in Comcast land?

Jim Kinney jim.kinney at gmail.com
Mon Aug 12 08:09:11 EDT 2013


When the tier 1 support weenie says Windows Only, tell them you have 3
iPads and Windows 98. That usually will get you to another tier :-)
On Aug 11, 2013 11:15 PM, "Scott Castaline" <skotchman at gmail.com> wrote:

> That's what the 2nd tech who I was on chat with tried to do. I could see
> it reboot 4 times before she came back and indicated that she had tried
> 4 times and it would not go into bridge mode. I also can't reset back to
> factory so that I can take care of my admin password problem.
>
> I had also found an email contact for Arris which is right here in
> Suwannee, and I was floored that someone had actually responded today.
> They indicated that it sounded like the modem was defective that all
> that I had done and what I described that Comcast support had done I
> should have been able to regain access to the admin and she probably
> should have been able to put it into bridge mode.
>
> Thanks for the link, it definitely looks like it should help. I plan on
> following up tomorrow, and yeah my wife quickly reminded me that I did
> have problems with their support on weekends that I usually do
> eventually get someone who knows more than reboot, shutdown and unplug
> the PC, now plug it back in and boot up Windows.
> (my response to all that):Uhh, I have Linux, not Winblow$....
> Momentary silence "Oh, you don't have Windows, sorry we can't help you,
> Windows is the only real OS... "
> REALLY?!?! Ok a little over the edge, but eventually someone would get
> on their that really knew the *nix world and considered PCs running that
> other OS as toys.
>
>
> On 08/11/2013 06:23 PM, Don Kramer wrote:
> > They have to put it in bridge mode, we can't. Once that done, it will be
> > better from there.  I encountered this same issue a few months ago.
> > Maybe because it's a weekend you need to wait til tomorrow for better
> > tech support people.
> >
> >
> http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133
> >
> >
> > On Sun, Aug 11, 2013 at 6:18 PM, Don Kramer <donkramer at gmail.com
> > <mailto:donkramer at gmail.com>> wrote:
> >
> >     It's EASY. I have one of the latest Arris modems myself when I went
> >     from Docsis 2 to 3 recently myself. You just need just need to tell
> >     the tech support person you want to put the modem in BRIDGE MODE
> >     (key phrase is 'bridge mode' so you can use it with your own
> >     router.  They can do that online just like reseting a cable box. I
> >     did this one weekday evening around 9:45 when I had unboxed it a few
> >     minutes earlier.  They may or may not charge you a one time fee for
> >     putting the Arris in bridge mode, they said on the phone to me they
> >     would, but the fee never appeared. You just need the right tech
> >     person on the phone.
> >
> >
> http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133
> >
> >
> >     On Sun, Aug 11, 2013 at 6:07 PM, Scott Castaline
> >     <skotchman at gmail.com <mailto:skotchman at gmail.com>> wrote:
> >
> >         I really think that XSS was really misnamed it should be XRS =
> >         Xfinity
> >         Ripoff Services.
> >
> >         I had an old RCA DOCSIS/EMTA cable modem and Comcast I think in
> >         their
> >         attempt to force me into a newer modem recently started
> >         throttling my
> >         downloads. They have recently upgraded internet speeds in my
> >         area and
> >         I'm supposed to be in the 50Mbps rate formerly 20Mbps but the
> >         RCA was
> >         not capable of that speed.
> >
> >         So I went ahead and ordered from Xfinity a new one. Received an
> >         Xfinity/Arris DOCSIS3.0 w/EMTA, WiFi & 4 port router. I don't
> >         need or
> >         want the WiFi as I've already have a network setup and all I
> >         wanted to
> >         do was hook my router up to port 1 on the Xfinity box and keep my
> >         existing network. I logged into the box, (default is
> >         admin/password) and
> >         saw a place to change password and did so using my password
> >         generator in
> >         KeePassX. Ok so far, I was then able to relogin with the new
> >         password. I
> >         then changed the SSID and WiFi passphrase again using KeePassX to
> >         generate that.
> >
> >         I was trying to find where to disable the WiFi but could not,
> >         when I saw
> >         the Setup Wizard option. Well the 1st thing is change admin's
> >         password,
> >         but I already did. Xfinity don't give a crap you must change the
> >         password NOW!!!, no backing out safely either. Well I did but
> >         forgot to
> >         save it in KeePassX. So now I have NO ACCESS TO THIS FREAKIN'
> >         BOX!!!!!
> >         Okay so that part is my screwup, but the default is to leave the
> >         LAN/WLAN wide open with uPNP Enabled, full access to my network
> >         from the
> >         outside. I hadn't found where to change that yet before the
> >         password 2nd
> >         change.
> >
> >         Okay so I hit the reset button in the back, no change unable to
> >         get back
> >         in. Did it again holding it for 5 sec. same, again for 10 secs,
> >         same,
> >         pulled plug and held in reset while plugging back in (no internal
> >         batteries, they're now extra), still the same.
> >
> >         I go online and chat with support, and she was unable to get it
> >         fixed
> >         and she tried 3 times to reset the WiFi to off but was not able
> >         to do
> >         it. She referred me to XSS. After spending about 20 minutes
> pushing
> >         buttons to get to different menu levels, I finally got a live
> >         person, at
> >         least I think he was alive, he sounded like he was a million
> >         miles away
> >         and was talking through a pillow. Ok I admit I may be a little
> >         hard of
> >         hearing, ok I am hard of hearing,(wife is standing over shoulder
> >         and is
> >         correcting me), but even she could barely hear this person.
> >
> >         He then had to bump me up to another person, who also I had
> trouble
> >         hearing. But for them to help me reset my password they wanted
> >         $79.99 on
> >         my credit card. and then I was forced to have to sign up for
> support
> >         contract at $14..99/month, and they would then go in and
> >         configure my
> >         entire ntwk, each PC and printer. I would of course have to be
> using
> >         MAFIA$HAFT WINDBLOWS, no additional routers allowed or Linux. I
> >         told him
> >         I didn't need continual support for my equipment I just want to
> >         be able
> >         to get the password reset to default so that I could change it
> >         myself
> >         and to disable the WiFi. Total bill would be $$175.00. I told
> >         him where
> >         to stick it and hung up.
> >
> >         I have also tried to reactivate my old box and they can't do it,
> >         or say
> >         they can't.
> >
> >         Scott C
> >         --
> >         Sent from my home PC running Fedora19 to you and NSA, FBI, CIA,
> HSA
> >         and God only knows who else!!!!!!!!!!!!!!!!
> >         _______________________________________________
> >         Ale mailing list
> >         Ale at ale.org <mailto:Ale at ale.org>
> >         http://mail.ale.org/mailman/listinfo/ale
> >         See JOBS, ANNOUNCE and SCHOOLS lists at
> >         http://mail.ale.org/mailman/listinfo
> >
> >
> >
> >
> >     --
> >     Don Kramer
> >     donkramer at gmail.com <mailto:donkramer at gmail.com> - email /
> >     404-213-7738 <tel:404-213-7738> - cell
> >
> >
> >
> >
> > --
> > Don Kramer
> > donkramer at gmail.com <mailto:donkramer at gmail.com> - email / 404-213-7738
> > - cell
> >
> >
> > _______________________________________________
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>
>
> --
> Sent from my home PC running Fedora19 to you and NSA, FBI, CIA, HSA
> and God only knows who else!!!!!!!!!!!!!!!!
> _______________________________________________
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