[ale] OT: What the hell is XSS in Comcast land?
Jim Kinney
jim.kinney at gmail.com
Mon Aug 12 08:09:11 EDT 2013
When the tier 1 support weenie says Windows Only, tell them you have 3
iPads and Windows 98. That usually will get you to another tier :-)
On Aug 11, 2013 11:15 PM, "Scott Castaline" <skotchman at gmail.com> wrote:
> That's what the 2nd tech who I was on chat with tried to do. I could see
> it reboot 4 times before she came back and indicated that she had tried
> 4 times and it would not go into bridge mode. I also can't reset back to
> factory so that I can take care of my admin password problem.
>
> I had also found an email contact for Arris which is right here in
> Suwannee, and I was floored that someone had actually responded today.
> They indicated that it sounded like the modem was defective that all
> that I had done and what I described that Comcast support had done I
> should have been able to regain access to the admin and she probably
> should have been able to put it into bridge mode.
>
> Thanks for the link, it definitely looks like it should help. I plan on
> following up tomorrow, and yeah my wife quickly reminded me that I did
> have problems with their support on weekends that I usually do
> eventually get someone who knows more than reboot, shutdown and unplug
> the PC, now plug it back in and boot up Windows.
> (my response to all that):Uhh, I have Linux, not Winblow$....
> Momentary silence "Oh, you don't have Windows, sorry we can't help you,
> Windows is the only real OS... "
> REALLY?!?! Ok a little over the edge, but eventually someone would get
> on their that really knew the *nix world and considered PCs running that
> other OS as toys.
>
>
> On 08/11/2013 06:23 PM, Don Kramer wrote:
> > They have to put it in bridge mode, we can't. Once that done, it will be
> > better from there. I encountered this same issue a few months ago.
> > Maybe because it's a weekend you need to wait til tomorrow for better
> > tech support people.
> >
> >
> http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133
> >
> >
> > On Sun, Aug 11, 2013 at 6:18 PM, Don Kramer <donkramer at gmail.com
> > <mailto:donkramer at gmail.com>> wrote:
> >
> > It's EASY. I have one of the latest Arris modems myself when I went
> > from Docsis 2 to 3 recently myself. You just need just need to tell
> > the tech support person you want to put the modem in BRIDGE MODE
> > (key phrase is 'bridge mode' so you can use it with your own
> > router. They can do that online just like reseting a cable box. I
> > did this one weekday evening around 9:45 when I had unboxed it a few
> > minutes earlier. They may or may not charge you a one time fee for
> > putting the Arris in bridge mode, they said on the phone to me they
> > would, but the fee never appeared. You just need the right tech
> > person on the phone.
> >
> >
> http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133
> >
> >
> > On Sun, Aug 11, 2013 at 6:07 PM, Scott Castaline
> > <skotchman at gmail.com <mailto:skotchman at gmail.com>> wrote:
> >
> > I really think that XSS was really misnamed it should be XRS =
> > Xfinity
> > Ripoff Services.
> >
> > I had an old RCA DOCSIS/EMTA cable modem and Comcast I think in
> > their
> > attempt to force me into a newer modem recently started
> > throttling my
> > downloads. They have recently upgraded internet speeds in my
> > area and
> > I'm supposed to be in the 50Mbps rate formerly 20Mbps but the
> > RCA was
> > not capable of that speed.
> >
> > So I went ahead and ordered from Xfinity a new one. Received an
> > Xfinity/Arris DOCSIS3.0 w/EMTA, WiFi & 4 port router. I don't
> > need or
> > want the WiFi as I've already have a network setup and all I
> > wanted to
> > do was hook my router up to port 1 on the Xfinity box and keep my
> > existing network. I logged into the box, (default is
> > admin/password) and
> > saw a place to change password and did so using my password
> > generator in
> > KeePassX. Ok so far, I was then able to relogin with the new
> > password. I
> > then changed the SSID and WiFi passphrase again using KeePassX to
> > generate that.
> >
> > I was trying to find where to disable the WiFi but could not,
> > when I saw
> > the Setup Wizard option. Well the 1st thing is change admin's
> > password,
> > but I already did. Xfinity don't give a crap you must change the
> > password NOW!!!, no backing out safely either. Well I did but
> > forgot to
> > save it in KeePassX. So now I have NO ACCESS TO THIS FREAKIN'
> > BOX!!!!!
> > Okay so that part is my screwup, but the default is to leave the
> > LAN/WLAN wide open with uPNP Enabled, full access to my network
> > from the
> > outside. I hadn't found where to change that yet before the
> > password 2nd
> > change.
> >
> > Okay so I hit the reset button in the back, no change unable to
> > get back
> > in. Did it again holding it for 5 sec. same, again for 10 secs,
> > same,
> > pulled plug and held in reset while plugging back in (no internal
> > batteries, they're now extra), still the same.
> >
> > I go online and chat with support, and she was unable to get it
> > fixed
> > and she tried 3 times to reset the WiFi to off but was not able
> > to do
> > it. She referred me to XSS. After spending about 20 minutes
> pushing
> > buttons to get to different menu levels, I finally got a live
> > person, at
> > least I think he was alive, he sounded like he was a million
> > miles away
> > and was talking through a pillow. Ok I admit I may be a little
> > hard of
> > hearing, ok I am hard of hearing,(wife is standing over shoulder
> > and is
> > correcting me), but even she could barely hear this person.
> >
> > He then had to bump me up to another person, who also I had
> trouble
> > hearing. But for them to help me reset my password they wanted
> > $79.99 on
> > my credit card. and then I was forced to have to sign up for
> support
> > contract at $14..99/month, and they would then go in and
> > configure my
> > entire ntwk, each PC and printer. I would of course have to be
> using
> > MAFIA$HAFT WINDBLOWS, no additional routers allowed or Linux. I
> > told him
> > I didn't need continual support for my equipment I just want to
> > be able
> > to get the password reset to default so that I could change it
> > myself
> > and to disable the WiFi. Total bill would be $$175.00. I told
> > him where
> > to stick it and hung up.
> >
> > I have also tried to reactivate my old box and they can't do it,
> > or say
> > they can't.
> >
> > Scott C
> > --
> > Sent from my home PC running Fedora19 to you and NSA, FBI, CIA,
> HSA
> > and God only knows who else!!!!!!!!!!!!!!!!
> > _______________________________________________
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> > Ale at ale.org <mailto:Ale at ale.org>
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> >
> >
> >
> >
> > --
> > Don Kramer
> > donkramer at gmail.com <mailto:donkramer at gmail.com> - email /
> > 404-213-7738 <tel:404-213-7738> - cell
> >
> >
> >
> >
> > --
> > Don Kramer
> > donkramer at gmail.com <mailto:donkramer at gmail.com> - email / 404-213-7738
> > - cell
> >
> >
> > _______________________________________________
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>
>
> --
> Sent from my home PC running Fedora19 to you and NSA, FBI, CIA, HSA
> and God only knows who else!!!!!!!!!!!!!!!!
> _______________________________________________
> Ale mailing list
> Ale at ale.org
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