[ale] OT: What the hell is XSS in Comcast land?
Scott Castaline
skotchman at gmail.com
Sun Aug 11 23:13:01 EDT 2013
That's what the 2nd tech who I was on chat with tried to do. I could see
it reboot 4 times before she came back and indicated that she had tried
4 times and it would not go into bridge mode. I also can't reset back to
factory so that I can take care of my admin password problem.
I had also found an email contact for Arris which is right here in
Suwannee, and I was floored that someone had actually responded today.
They indicated that it sounded like the modem was defective that all
that I had done and what I described that Comcast support had done I
should have been able to regain access to the admin and she probably
should have been able to put it into bridge mode.
Thanks for the link, it definitely looks like it should help. I plan on
following up tomorrow, and yeah my wife quickly reminded me that I did
have problems with their support on weekends that I usually do
eventually get someone who knows more than reboot, shutdown and unplug
the PC, now plug it back in and boot up Windows.
(my response to all that):Uhh, I have Linux, not Winblow$....
Momentary silence "Oh, you don't have Windows, sorry we can't help you,
Windows is the only real OS... "
REALLY?!?! Ok a little over the edge, but eventually someone would get
on their that really knew the *nix world and considered PCs running that
other OS as toys.
On 08/11/2013 06:23 PM, Don Kramer wrote:
> They have to put it in bridge mode, we can't. Once that done, it will be
> better from there. I encountered this same issue a few months ago.
> Maybe because it's a weekend you need to wait til tomorrow for better
> tech support people.
>
> http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133
>
>
> On Sun, Aug 11, 2013 at 6:18 PM, Don Kramer <donkramer at gmail.com
> <mailto:donkramer at gmail.com>> wrote:
>
> It's EASY. I have one of the latest Arris modems myself when I went
> from Docsis 2 to 3 recently myself. You just need just need to tell
> the tech support person you want to put the modem in BRIDGE MODE
> (key phrase is 'bridge mode' so you can use it with your own
> router. They can do that online just like reseting a cable box. I
> did this one weekday evening around 9:45 when I had unboxed it a few
> minutes earlier. They may or may not charge you a one time fee for
> putting the Arris in bridge mode, they said on the phone to me they
> would, but the fee never appeared. You just need the right tech
> person on the phone.
>
> http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Arris-TG852G-Bridge-Mode/td-p/1415133
>
>
> On Sun, Aug 11, 2013 at 6:07 PM, Scott Castaline
> <skotchman at gmail.com <mailto:skotchman at gmail.com>> wrote:
>
> I really think that XSS was really misnamed it should be XRS =
> Xfinity
> Ripoff Services.
>
> I had an old RCA DOCSIS/EMTA cable modem and Comcast I think in
> their
> attempt to force me into a newer modem recently started
> throttling my
> downloads. They have recently upgraded internet speeds in my
> area and
> I'm supposed to be in the 50Mbps rate formerly 20Mbps but the
> RCA was
> not capable of that speed.
>
> So I went ahead and ordered from Xfinity a new one. Received an
> Xfinity/Arris DOCSIS3.0 w/EMTA, WiFi & 4 port router. I don't
> need or
> want the WiFi as I've already have a network setup and all I
> wanted to
> do was hook my router up to port 1 on the Xfinity box and keep my
> existing network. I logged into the box, (default is
> admin/password) and
> saw a place to change password and did so using my password
> generator in
> KeePassX. Ok so far, I was then able to relogin with the new
> password. I
> then changed the SSID and WiFi passphrase again using KeePassX to
> generate that.
>
> I was trying to find where to disable the WiFi but could not,
> when I saw
> the Setup Wizard option. Well the 1st thing is change admin's
> password,
> but I already did. Xfinity don't give a crap you must change the
> password NOW!!!, no backing out safely either. Well I did but
> forgot to
> save it in KeePassX. So now I have NO ACCESS TO THIS FREAKIN'
> BOX!!!!!
> Okay so that part is my screwup, but the default is to leave the
> LAN/WLAN wide open with uPNP Enabled, full access to my network
> from the
> outside. I hadn't found where to change that yet before the
> password 2nd
> change.
>
> Okay so I hit the reset button in the back, no change unable to
> get back
> in. Did it again holding it for 5 sec. same, again for 10 secs,
> same,
> pulled plug and held in reset while plugging back in (no internal
> batteries, they're now extra), still the same.
>
> I go online and chat with support, and she was unable to get it
> fixed
> and she tried 3 times to reset the WiFi to off but was not able
> to do
> it. She referred me to XSS. After spending about 20 minutes pushing
> buttons to get to different menu levels, I finally got a live
> person, at
> least I think he was alive, he sounded like he was a million
> miles away
> and was talking through a pillow. Ok I admit I may be a little
> hard of
> hearing, ok I am hard of hearing,(wife is standing over shoulder
> and is
> correcting me), but even she could barely hear this person.
>
> He then had to bump me up to another person, who also I had trouble
> hearing. But for them to help me reset my password they wanted
> $79.99 on
> my credit card. and then I was forced to have to sign up for support
> contract at $14..99/month, and they would then go in and
> configure my
> entire ntwk, each PC and printer. I would of course have to be using
> MAFIA$HAFT WINDBLOWS, no additional routers allowed or Linux. I
> told him
> I didn't need continual support for my equipment I just want to
> be able
> to get the password reset to default so that I could change it
> myself
> and to disable the WiFi. Total bill would be $$175.00. I told
> him where
> to stick it and hung up.
>
> I have also tried to reactivate my old box and they can't do it,
> or say
> they can't.
>
> Scott C
> --
> Sent from my home PC running Fedora19 to you and NSA, FBI, CIA, HSA
> and God only knows who else!!!!!!!!!!!!!!!!
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> --
> Don Kramer
> donkramer at gmail.com <mailto:donkramer at gmail.com> - email /
> 404-213-7738 <tel:404-213-7738> - cell
>
>
>
>
> --
> Don Kramer
> donkramer at gmail.com <mailto:donkramer at gmail.com> - email / 404-213-7738
> - cell
>
>
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Sent from my home PC running Fedora19 to you and NSA, FBI, CIA, HSA
and God only knows who else!!!!!!!!!!!!!!!!
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