[ale] About done with AT&T DSL

[Pete Hardie]

On Tue, Jul 20, 2010 at 13:56, Avery Ceo <avery.ceo at gmail.com> wrote:
> The good news is that being on IFITL with AT&T will not affect Comcast at
> all.
>
> The bad news: Comcast
> :)

That does bring up a point - does anyone have data/opinions of the
reliability of Comcast data services in the
Lawrenceville area?


>
> On Jul 15, 2010 9:34 AM, "Pete Hardie" <pete.hardie at gmail.com> wrote:
>
> Ok, so this is part rant and part RFI.
>
>
> Last night my DSL wen out AGAIN, 6th time in 16 days, and it had not
> returned as of 7:30am today.  I had Tweeted my complaint after the
> 4th outage, and gotten some better response from AT&T's social media
> monitoring squad, so that I'm not required to argue with
> the customer support drone about "plugging my computer directly into
> the modem", and the CSR last night was very quick to contact
> the technical side to try and diagnose the issue.  However, the result
> was some form of equipment issue on their side, with a truck roll
> "no later than 7pm on the 16th" - 2 days without service, unless it
> heals itself somehow in the meantime.  The kicker in the rep whom I
> spoke to after the Twitter contact told me that the IFITL section of
> the system was not doing well - so if they have 5 complaints in 2
> weeks on a section that
> is known to be dodgy, why is there not a bunch of trucks ALREADY
> rolling to fix things?
>
> Ok, now the RFI:
>
> As I mentioned above, I'm on the IFITL portion of AT&T's DSL in
> Atlanta, and I think that means I will have issues if I want to switch
> to
> Comcast for my data connection.  Does anyone have either info on
> similar experiences, or a source of info to ask on how Comcast might
> need to do things to get me set up correctly?
>
> --
> Pete Hardie
> --------
> Better Living Through Bitmaps
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-- 
Pete Hardie
--------
Better Living Through Bitmaps