[ale] About done with AT&T DSL

[Scott Castaline]

On 07/25/2010 10:59 AM, Pete Hardie wrote:
> On Tue, Jul 20, 2010 at 13:56, Avery Ceo<avery.ceo at gmail.com>  wrote:
>> The good news is that being on IFITL with AT&T will not affect Comcast at
>> all.
>>
>> The bad news: Comcast
>> :)
>
> That does bring up a point - does anyone have data/opinions of the
> reliability of Comcast data services in the
> Lawrenceville area?
>
>
>>
>> On Jul 15, 2010 9:34 AM, "Pete Hardie"<pete.hardie at gmail.com>  wrote:
>>
>> Ok, so this is part rant and part RFI.
>>
>>
>> Last night my DSL wen out AGAIN, 6th time in 16 days, and it had not
>> returned as of 7:30am today.  I had Tweeted my complaint after the
>> 4th outage, and gotten some better response from AT&T's social media
>> monitoring squad, so that I'm not required to argue with
>> the customer support drone about "plugging my computer directly into
>> the modem", and the CSR last night was very quick to contact
>> the technical side to try and diagnose the issue.  However, the result
>> was some form of equipment issue on their side, with a truck roll
>> "no later than 7pm on the 16th" - 2 days without service, unless it
>> heals itself somehow in the meantime.  The kicker in the rep whom I
>> spoke to after the Twitter contact told me that the IFITL section of
>> the system was not doing well - so if they have 5 complaints in 2
>> weeks on a section that
>> is known to be dodgy, why is there not a bunch of trucks ALREADY
>> rolling to fix things?
>>
>> Ok, now the RFI:
>>
>> As I mentioned above, I'm on the IFITL portion of AT&T's DSL in
>> Atlanta, and I think that means I will have issues if I want to switch
>> to
>> Comcast for my data connection.  Does anyone have either info on
>> similar experiences, or a source of info to ask on how Comcast might
>> need to do things to get me set up correctly?
>>
>> --
>> Pete Hardie
>> --------
>> Better Living Through Bitmaps
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>>
>
>
>
I have Comcast for TV and Broadband and haven't had many problems with 
them. Anytime we have had a problem and had to call, we actually get to 
speak to a live person who can be understood and is not in some other 
hemisphere or go through layers of automated phone system support. We 
live in unincorporated part of E. Lawrenceville next to Dacula south of 
316. Occasionally when I first power up in the morning it takes a while 
for the modem to establish its link, but other than that it has been 
reliable and fairly consistently fast, as advertised.

Hope that helps