[ale] AT&T DSL Support - it is a Turing Test?

[James Sumners]

The best solution is to do business with a company that isn't asinine.
I recommend Atlantic Nexus (http://www.atnex.net/). Yes, they are an
AT&T reseller, but they are intelligent and helpful. Also, THEY deal
with AT&T when it is AT&T's fault instead of you having to try and do
so.

On Fri, Aug 14, 2009 at 4:31 PM, Neal Rhodes<neal at mnopltd.com> wrote:
> Any thoughts on how a human being with 20 years of network setup experience
> actually talks to an intelligent support person at AT&T regarding DSL?
>
> Using the phone doesn't work - you end up with something that almost, but
> doesn't quite, speak Engrish and once you spend a half hour explaining to
> them how their own product works they miraculously manage to hang up on you
> before escalating the call.
>
> Using the Chat doesn't work - pretty much the same as above, although
> slower.
> You guys need to diagnose why the upgrade to 6mbit didn't work.
>                "Please check the wireless configuration".
>
> I don't NEED to check the wireless, the dang web display on the DSL device
> says 2700Kbits download negotatiated".
>
>                 "Please standby while I figure out how to disconnect you."
>
> "We are experiencing higher than usual service times".
>
> Yeah, because nobody there knows a FF about DSL or networking!
>
>
> Let me guess: using Email is pretty much the same, but even slower?
>
>
>
> Neal Rhodes
> MNOP Ltd



-- 
James Sumners
http://james.roomfullofmirrors.com/

"All governments suffer a recurring problem: Power attracts
pathological personalities. It is not that power corrupts but that it
is magnetic to the corruptible. Such people have a tendency to become
drunk on violence, a condition to which they are quickly addicted."

Missionaria Protectiva, Text QIV (decto)
CH:D 59