[ale] OT vision computers etal

[Paul Cartwright]

On Thu February 23 2006 12:23 pm, Geoffrey wrote:
> My personal experience with Dell is there support is virtually
> non-existent. ?They've sent it over seas as well and you get nothing
> but a script reading bot on the other end. ?The smaller you are, the
> worse it gets. ?Big customers get priority.

I had a problem with my Dell desktop not long after I bought it. The 
CDWriter stopped writing. The Bot on the other end couldn't get it to 
work so he dispatched ( next day) a tech to replace it. Before that 
tech got there, I figured out that there was an update patch to the 
CDWriting program ( Roxio?) and once I installed the patch, it worked. 
Wonderful tech support didn't know about that patch...
Tech replaced a working drive, just because he was already out there..

-- 
Paul Cartwright
Registered Linux user # 367800