[ale] OT: Good customer-support experience with Tyan

[James P. Kinney III]

John,

That's good news to hear! I have several Tyan boards in service. I have
never needed any support on them but it's great to hear that Tyan knows
what makes for a good customer relations process. 

BTW: Tyan makes a kick-butt 8-processor dual core Opteron mobo that
would be a guaranteed divorce if I tried to sneak it in. :( I was told I
can't even price it. :{  So I put up the best color print of it I could
find and wrote my birthday on it. I know it won't happen since each CPU
is $1800 and I want all 8 sockets stuffed (and the ram stuffed...)
http://www.tyan.com/products/html/thunderk8qw.html

On Wed, 2006-02-15 at 21:17 -0500, John Mills wrote:
> ALErs -
> 
> I wanted to pass a good service experience along. I'm putting together a 
> server application using an older Tyan motherboard: 'Tiger 100' dual-PIII 
> ATX. 
> 
> Its two processers were now running smoothly, but I couldn't find the
> right BIOS setting for automatic restart after a power interruption.
> Failing to identify the right settings through their manuals (all on the
> web site, BTW), FAQs, etc., I sent an e-mail.
> 
> Auto response was RTFM, which I had already done. I wrote back I hadn't 
> found the answer that way.
> 
> First reply about 12 hrs. later was well-intentioned but didn't get to a
> solution. I replied to that effect and the followup was outstanding:  
> another mail from another engineer, confirming my question and offering
> direct suggestions;  second a _spontaneous_ follow-up reporting he had
> looked into the BIOS screens and manuals and understood my confusion, and
> giving me further and precise directions that _did_ solve my problem.
> 
> I really appreciate this type of thoughtful help!
> 
> I'll certainly consider Tyan again in the future.
> 
>  - John Mills
>    john.m.mills at alum.mit.edu
> 
> _______________________________________________
> Ale mailing list
> Ale at ale.org
> http://www.ale.org/mailman/listinfo/ale
-- 
James P. Kinney III          \Changing the mobile computing world/
CEO & Director of Engineering \          one Linux user         /
Local Net Solutions,LLC        \           at a time.          /
770-493-8244                    \.___________________________./
http://www.localnetsolutions.com

GPG ID: 829C6CA7 James P. Kinney III (M.S. Physics)
<jkinney at localnetsolutions.com>
Fingerprint = 3C9E 6366 54FC A3FE BA4D 0659 6190 ADC3 829C 6CA7
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