[ale] OT: tech support hell at Mindspring

[James Sumners]

Or, do as you suggested and sign up with a real service provider. Speedfactory
is great and doesn't care what operating system you use. _IF_ you ever call for
tech support you could be talking to the CIO and actually get legitimate tech
support.

On Tue, 16 Mar 2004 21:39:51 -0600
"ChangingLINKS.com" <groups at ChangingLINKS.com> wrote:

> On Tuesday 16 March 2004 19:04, Jim Philips wrote:
> The first guy got noticeably  defensive when I told him I was
> > using Linux. 
> > I spoke to no less than eight people.
> 
> I have learned to never say "Linux." I am surprised that you did - it is too 
> easy for them to say they don't support it, or that it is your problem (which 
> it was in this case). I have never had a good experience going to any company 
> for help with Linux.
> 
> > The Indian lady was the only one who
> > seemed willing to help. The rest of these guys should be worried about the
> > Indians taking their jobs, because they are just a bunch of smartass
> > slackers. 
> 
> While I would normally agree, in this case, I think not. They are trained to 
> work with the leading operating system and have human reactions when you take 
> them out of their comfort zone.
> 
> At least for now, have a set up that you "know works" (it could be a firewall,
> router, etc.). Determine if the problem is their service or on your end. If 
> it is your end, come to this list - else convince them to fix their service 
> (usually by omitting the "L" word).
> -- 
> Wishing you Happiness, Joy and Laughter,
> Drew Brown
> http://www.ChangingLINKS.com
> 
> _______________________________________________
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> http://www.ale.org/mailman/listinfo/ale


-- 

I used to be interested in Windows NT, but the more I see of it the more it
looks like traditional Windows with a stabler kernel. I don't find anything
technically interesting there. In my opinion MS is a lot better at making money
than it is at making good operating systems.  -- Linus Torvalds