[ale] Speedfactory upgrade

[Dow Hurst]

Nathan J. Underwood wrote:

> I moved to the 3MB Speedfactory xDSL a few months ago (about 3 or 4 I 
> believe).  The speed is great, and the customer service is great.  I 
> have had a few issues, though.  I had bell for about 18 months, and 
> have very little downtime, it was just slow (per dslreports, I was 
> getting around 200k down on average).  Since upgrading to 
> Speedfactory, my xDSL goes down on Fridays and Saturdays, almost like 
> clockwork.  I've rewired the house (ran new CAT5 from the nid to the 
> [new] jack that I plug the xDSL modem into, then tested the run), used 
> 2 xDSL modems (my old Westel from bell, and the Speedstream that 
> Speedfactory shipped), and tried 2 firewall / routers (both Linksys, 
> the first was an 802.11B with 4pt switch, the new one is the WRT54G 
> running the Sveasoft firmware).  Each time I've called to let them 
> know of the problem, they've been very helpful and very eager to help 
> get the problem resolved.  I love the service, the customer service, 
> and the price, but I may have to look elsewhere if we can't figure out 
> what the issue is on Fridays and Saturdays.  They still get a thumbs 
> up from me, but a qualified one.
>
>
> Greg wrote:
>
>> I am considering upgrading my DSL service to one that would double my 
>> speeds
>> to 3MB up and 512 MB down - however it would mean that I would have 
>> to begin
>> to use PPOE.  Does anyone have any experience with using PPOE on
>> Speedfactory ???  I would appreciate any comments or advice.
>>
>> TIA,
>>
>> Greg
>>
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>
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>
Your issue may be as simple as that if there isn't enough phone lines to 
support all your neighborhood phones, the circuits may cut you out 
temporarily.  It is a rare problem and the phone line dial tone will die 
along with the DSL as well.  I experienced this in my neighborhood since 
the growth here in Acworth is fast and Bellsouth hadn't upgraded the 
infrastructure quickly enough.  On weekend evenings when many people 
would use the phone we would lose dial tone and DSL.  Bellsouth 
confirmed the problem thru a tech sent out to troubleshoot when we 
placed a service call.  Now there is no problem as the equipment has 
been majorly upgraded.
Dow