[ale] Speedfactory upgrade

[Nathan J. Underwood]

I don't think that this is the case, as I'm always able to call the tech 
support.

Nathan J. Underwood
Cyber Tech Cafe' <><
http://www.cybertechcafe.net


Dow Hurst wrote:
> Nathan J. Underwood wrote:
> 
>> I moved to the 3MB Speedfactory xDSL a few months ago (about 3 or 4 I 
>> believe).  The speed is great, and the customer service is great.  I 
>> have had a few issues, though.  I had bell for about 18 months, and 
>> have very little downtime, it was just slow (per dslreports, I was 
>> getting around 200k down on average).  Since upgrading to 
>> Speedfactory, my xDSL goes down on Fridays and Saturdays, almost like 
>> clockwork.  I've rewired the house (ran new CAT5 from the nid to the 
>> [new] jack that I plug the xDSL modem into, then tested the run), used 
>> 2 xDSL modems (my old Westel from bell, and the Speedstream that 
>> Speedfactory shipped), and tried 2 firewall / routers (both Linksys, 
>> the first was an 802.11B with 4pt switch, the new one is the WRT54G 
>> running the Sveasoft firmware).  Each time I've called to let them 
>> know of the problem, they've been very helpful and very eager to help 
>> get the problem resolved.  I love the service, the customer service, 
>> and the price, but I may have to look elsewhere if we can't figure out 
>> what the issue is on Fridays and Saturdays.  They still get a thumbs 
>> up from me, but a qualified one.
>>
>>
>> Greg wrote:
>>
>>> I am considering upgrading my DSL service to one that would double my 
>>> speeds
>>> to 3MB up and 512 MB down - however it would mean that I would have 
>>> to begin
>>> to use PPOE.  Does anyone have any experience with using PPOE on
>>> Speedfactory ???  I would appreciate any comments or advice.
>>>
>>> TIA,
>>>
>>> Greg
>>>
>>> _______________________________________________
>>> Ale mailing list
>>> Ale at ale.org
>>> http://www.ale.org/mailman/listinfo/ale
>>
>>
>> _______________________________________________
>> Ale mailing list
>> Ale at ale.org
>> http://www.ale.org/mailman/listinfo/ale
>>
> Your issue may be as simple as that if there isn't enough phone lines to 
> support all your neighborhood phones, the circuits may cut you out 
> temporarily.  It is a rare problem and the phone line dial tone will die 
> along with the DSL as well.  I experienced this in my neighborhood since 
> the growth here in Acworth is fast and Bellsouth hadn't upgraded the 
> infrastructure quickly enough.  On weekend evenings when many people 
> would use the phone we would lose dial tone and DSL.  Bellsouth 
> confirmed the problem thru a tech sent out to troubleshoot when we 
> placed a service call.  Now there is no problem as the equipment has 
> been majorly upgraded.
> Dow
> 
> 
> _______________________________________________
> Ale mailing list
> Ale at ale.org
> http://www.ale.org/mailman/listinfo/ale