[ale] Speedfactory upgrade

[Geoffrey]

Nathan J. Underwood wrote:
> I moved to the 3MB Speedfactory xDSL a few months ago (about 3 or 4 I 
> believe).  The speed is great, and the customer service is great.  I 
> have had a few issues, though.  I had bell for about 18 months, and have 
> very little downtime, it was just slow (per dslreports, I was getting 
> around 200k down on average).  Since upgrading to Speedfactory, my xDSL 
> goes down on Fridays and Saturdays, almost like clockwork.  I've rewired 
> the house (ran new CAT5 from the nid to the [new] jack that I plug the 
> xDSL modem into, then tested the run), used 2 xDSL modems (my old Westel 
> from bell, and the Speedstream that Speedfactory shipped), and tried 2 
> firewall / routers (both Linksys, the first was an 802.11B with 4pt 
> switch, the new one is the WRT54G running the Sveasoft firmware).  Each 
> time I've called to let them know of the problem, they've been very 
> helpful and very eager to help get the problem resolved.  I love the 
> service, the customer service, and the price, but I may have to look 
> elsewhere if we can't figure out what the issue is on Fridays and 
> Saturdays.  They still get a thumbs up from me, but a qualified one.

Do you have a static ip?  They told me to drop them a ping every few 
minutes to insure I didn't get dropped.  That shouldn't be necessary, 
but you might give it a spin.  Seems like if it's that consistent 
timewise, there must be something going on there they should be able to 
figure out.

-- 
Until later, Geoffrey       Registered Linux User #108567
                             AT&T Certified UNIX System Programmer - 1995