[ale] Linux Help Desk Call Apps?

[James P. Kinney III]

Great point, Dow. I guess I've sat on the web application I wrote at
Emory for providing a web-forms based spreadsheet with graphing and
curve fits long enough. 

The more stuff that is "out there" the more weight the opensource
process gets.

On Thu, 2003-11-06 at 11:16, Dow Hurst wrote:
> You may not expect the interest of other people in the code since your 
> being humble.  However, since I've been thinking about open source 
> lately and it's impact on people's lives, I think you may find that your 
> code could be a nice project on sourceforge.  It can grow, if watered, 
> into something businesses would want and would pay support for.  The 
> code can be GPL'd but still companies will pay for support.  I think it 
> is amazing to see the projects that start out like this one and grow 
> into world influencing pieces of software.  Think about the influence of 
> Apache, GCC, and Gimp.  I am in the midst of my first install of Gentoo 
> 1.4 and have been thinking philosophically as I watch compilation 
> happen.  I think my Celeron 333MHz laptop will become useful again due 
> to this project.  Gentoo's install isn't that bad either for the benefit 
> down the road.  Just amazed once again at the power of people like you 
> being involved in open source,
> Dow
> 
> PS.  There is never enough variety of software.
> 
> Jonathan Glass wrote:
> 
> >Oh yeah!  I have a verbal ok to publish the s/w w/a GPL license. 
> >Wesleyan's only request is they get the updates, too.  :)
> >
> >I'm preparing for the GRE over the next 4-6 weeks, but after that I'll
> >have time to publish that code on my web site.  I'm not sure how many
> >people would care to see it, but it will be available.
> >
> >I think I'm going to post my notes on some of my other projects as well
> >(SMB auth via PHP, PDF printer for Samba that acts as a Windows printer
> >and emails the resulting PDFs to the user, etc).
> >
> >Life is good, and information wants to be free!
> >
> >Jonathan
> >  
> >
> >>A comment you made is why I see Open Source software as inherently
> >>better than closed.  You said you'd post it (given permission, of
> >>course) "after cleaning it up".  If you know no one outside the coding
> >>group will see the source, why make it pretty?  Granted, I'm not a coder
> >>, but I can see that being the case.
> >>
> >>Brian
> >>
> >>Jonathan Glass wrote:
> >>
> >>    
> >>
> >>>I use Perldesk to catch incoming email to "helpdesk at ibb" and
> >>>"help at ibb"...
> >>>
> >>>I wrote WesHelpDesk for Wesleyan College that does all the required.  It
> >>>interfaced with Exchange 5.5 via LDAP for user info, NT 4 for
> >>>authentication, and a local smart-relay for outbound email and paging.
> >>>ALl ticket updates automatically get sent to the end-users, and
> >>>escalations get sent to the Director.  Because everything is MYSQL
> >>>driven,
> >>>the Director is able to use ODBC to generate usage/tracking reports.
> >>>Pretty cool 6 month project...earned me As for 2 different classes (DBA
> >>>and Web Design).  :)
> >>>
> >>>If anyone wants to look at it, I'll ask the Director for permission to
> >>>GPL
> >>>it, and post the code somewhere (after cleaning it up a bit..of
> >>>course!).
> >>>
> >>>Thanks
> >>>
> >>>Jonathan
> >>>
> >>>
> >>>      
> >>>
> >>>>All,
> >>>>
> >>>>It would be nice to put a computer to catch help desk calls, log them,
> >>>>email them to techs, or have the system page them etc. etc.  I seem to
> >>>>rember reading a review in Linux Journal. Anyone remember which one?
> >>>>Any
> >>>>one successfully putting a computer box to catch the initial calls?
> >>>>
> >>>>Regards,
> >>>>
> >>>>
> >>>>John
> >>>>
> >>>>_______________________________________________
> >>>>Ale mailing list
> >>>>Ale at ale.org
> >>>>http://www.ale.org/mailman/listinfo/ale
> >>>>
> >>>>        
> >>>>
> >>>
> >>>      
> >>>
> >>_______________________________________________
> >>Ale mailing list
> >>Ale at ale.org
> >>http://www.ale.org/mailman/listinfo/ale
> >>
> >>    
> >>
> >
> >
> >  
> >
-- 
James P. Kinney III          \Changing the mobile computing world/
CEO & Director of Engineering \          one Linux user         /
Local Net Solutions,LLC        \           at a time.          /
770-493-8244                    \.___________________________./
http://www.localnetsolutions.com

GPG ID: 829C6CA7 James P. Kinney III (M.S. Physics)
<jkinney at localnetsolutions.com>
Fingerprint = 3C9E 6366 54FC A3FE BA4D 0659 6190 ADC3 829C 6CA7
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