[ale] Linux Help Desk Call Apps?

[Jonathan Glass]

I use Perldesk to catch incoming email to "helpdesk at ibb" and "help at ibb"...

I wrote WesHelpDesk for Wesleyan College that does all the required.  It
interfaced with Exchange 5.5 via LDAP for user info, NT 4 for
authentication, and a local smart-relay for outbound email and paging. 
ALl ticket updates automatically get sent to the end-users, and
escalations get sent to the Director.  Because everything is MYSQL driven,
the Director is able to use ODBC to generate usage/tracking reports. 
Pretty cool 6 month project...earned me As for 2 different classes (DBA
and Web Design).  :)

If anyone wants to look at it, I'll ask the Director for permission to GPL
it, and post the code somewhere (after cleaning it up a bit..of course!).

Thanks

Jonathan

> All,
>
> It would be nice to put a computer to catch help desk calls, log them,
> email them to techs, or have the system page them etc. etc.  I seem to
> rember reading a review in Linux Journal. Anyone remember which one?  Any
> one successfully putting a computer box to catch the initial calls?
>
> Regards,
>
>
> John
>
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>


-- 
Jonathan Glass
Systems Support Specialist II
IBB/GTEC
Office: 404-385-0127
Cell: 404-444-4086