[ale] [Fwd: New users and laptops shaken, not stirred]

[Matthew Magee]

I had to provide phone support for 30+ sales reps where I worked in Baltimore.  
More than once, I had to get these people to send me the machines for repair, 
only to find Napster or BonziBuddy installed.  Oh, and many questionable 
pictures!  I usually just pulled the sales manager aside and showed him what 
they had done.  Eventually, I convinced management to have ME approve any 
software installed on a laptop no matter how trivial.  Shoulda' been done 
from the get-go, but I really enjoyed my power by saying NO! to them! :-)

Why is it these users would never dream of digging around under the hood of 
their cars, but insist on changing everything in their PC?

On Monday 03 November 2003 12:25 pm, Dow Hurst wrote:

> I hate it when people download crap stuff to run and then call for help
> when the machine gets screwed up.