[ale] DSL switch from DirecTV

[Greg]

I have called both about 5 times and I got a person every time.  Waits were
about the same (as I expect both are swamped w/ DirecTV ex-customers).
Speedfactory told me they were doing about 200 hookups a day.  The only
things I don't like about Speedfactory are no free DNS hosting for your one
IP, no automated and secure web based system to make changes to your
account, and IP's are only given in groups of 5 (a $119/month value to be
sure).  But I think the switch will be easier with them then Speakeasy.

of course as seen here, YMwV - Your Mileage WILL Vary

Greg Canter

> -----Original Message-----
> From: ale-admin at ale.org [mailto:ale-admin at ale.org]On Behalf Of Geoffrey
> Sent: Saturday, January 04, 2003 3:35 PM
> To: ale at ale.org
> Subject: Re: [ale] DSL switch from Directv
>
>
> I had the same choice.  Speakeasy NEVER answered the phone and never
> returned calls.  That concerns me when I'm looking to give the money.
> If the don't answer or return sales calls, how will it be for service?
>
> On the other hand, with Speedfactory, I've spoken to a real person, I'd
> say about 95% of the time.  The other 5% they've always returned my
> call.  Email support has been flawless as well.
>
> cfowler wrote:
> > Right now I see 2 options:
> >
> > Speakeasy and Speedfactory.  The only difference is that Speakeast gives
> > us equipment free and not Speedfactory.  Any suggestions on what to do?
> >
> >
> >
> >
> >
> > _______________________________________________
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> > http://www.ale.org/mailman/listinfo/ale
> >
> >
>
> --
> Until later: Geoffrey		esoteric at 3times25.net
>
> The latest, most widespread virus?  Microsoft end user agreement.
> Think about it...
>
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>

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