[ale] AT&T best statement from support

[Paul Cartwright]

I get it, they obviously don't:)
but they might, after enough calls..

> They obviously have to have some or nothing would work at all but it's
> not like I'm asking for a golden unicorn.  I'm just asking for a
> particular feature to be disabled or at least modified so that it does
> the Right Thing (tm).  In one to two years' time this configuration
> setting is going to bite them hard and they're going to be flooded with
> calls from people wondering why their connections drop all the time, the
> video goes out, the phones stop working.  And no one coming to visit the
> customer is going to know why.  They'll just change the modem thinking
> it's broken (it is but not the hardware) and they'll call back again,
> and again, and again.
>
> And then just wait until their shiny new IoT devices start opening up
> pinholes via UPnP and the attacks come in fast and furious.  The number
> of crashes will just climb even more.
>
> On 2015-04-10 05:49, Paul Cartwright wrote:
>> in defense of AT&T, I personally know a handful of very qualified
>> network people, at least on the corporate side.. when you can figure out
>> 4-6 NIC cards per server & the VLANS involved..
>>
>>
>>> Even funnier to me than the statement form the AT&T person is the probable glazed over eyes they had as you were explaining what you wanted.    No doubt he was thinking:
>>> Why is this guy talking about Nat?   I don't know anyone named Nat!   Why is he using CB code like ten:twenty-four - doesn't he know this is a phone call?   What is a ten:twenty-four anyway?  Is that better than ten:four?  Network?  He just asked about network - does he think this is LinkedIn?
>>>
>>> Anything beyond "It don't work" is going to beyond the average hiree in a call center as most of them seem to have been obtained by having someone drive around looking for "Will work for food" signs.   
>>>
>>> -----Original Message-----
>>> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of Alex Carver
>>> Sent: Thursday, April 09, 2015 10:16 PM
>>> To: ale at ale.org
>>> Subject: Re: [ale] AT&T best statement from support
>>>
>>>
>>> Sadly they are the least annoying around here.  My only other choice is Comcast.
>>>
>>> I had called in because I needed my modem to stop using IP connection tracking on non-NATed IPs (I have a set of static public IPs).  The state table only has 1024 spaces allotted split evenly between inbound and outbound packets.  It tracks every single connection whether it's to my public IPs or to the IP of the modem itself (which is a different IP entirely from my block).  Anytime I get hammered with traffic, the table fills up and I get knocked offline.
>>>
>>> I explained this is only going to get worse for all of their customers, not just me, as the Internet-of-Things takes hold.
>>>
>>>
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>>
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-- 
Paul Cartwright
Registered Linux User #367800 and new counter #561587