[ale] OT: Change in UI on Xfinity Modem/Router/Wireless AP

[William Wylde]

On Dec 31, 2014 4:57 PM, "Dustin Strickland" <dustin.h.strickland at gmail.com>
wrote:
>
> Sorry, I only do residential so I'm not familiar with business account
> policy. I can say that I see no reason why they would be unable to do
> this; they should just be able to do it by MAC address, however that
> does not mean that they will. Perhaps if you get to the right
> person/department, someone will be able to handle that(I realize people
> get thrown around in the call queues to sometimes arbitrary departments;
> earlier today I spoke with a lady who had been on the phone for 3 hours
> with multiple unknown departments for a simple network key retrieval,
> which I was able to do in ~3 minutes). I say keep bugging them about it.
>
> On 12/26/2014 07:40 AM, Horkan Smith wrote:
> > Any thoughts on how to support static IP addresses w/ Comcast Biz and a
customer-owned modem?  The last I heard from Comcast, they still required
you lease a modem for statics....
> >
> > thanks!
> >    horkan
> >
> > p.s. Happy Boxing Day!
> >
> > On Thu, Dec 25, 2014 at 09:27:50PM -0500, Dustin Strickland wrote:
> >> I am a contractor who handles home networking support for Comcast.
Sorry
> >> to hear about your issues, first-off. I get many customers transferred
> >> to me from other departments who have been misinformed about equipment,
> >> charges, technician appointments being made, and all manner of other
> >> things. I don't know who told you what or why, but it's wrong unless
> >> policy has changed recently(I haven't been doing this for very long).
> >> You shouldn't see any charges on your bill related to bridge mode. As
> >> far as policy in my department goes, we can enable bridge mode for you
> >> with no associated charges, and we can disable it. For any
> >> troubleshooting/configuration beyond that pertaining to bridge mode, we
> >> would refer you to a third party who *will* charge a fee(though surely
> >> no one in ALE needs their help :P). Any other CC customers beware,
> >> bridge mode can cause serious problems on Technicolor gateways and I
> >> would strongly advise you not try it. Also be aware, you can buy your
> >> own DOCSIS 2 or 3 modem/gateway to use rather than the Comcast-supplied
> >> equipment.
> >>
> >> On 12/24/2014 11:19 PM, Scott Castaline wrote:
> >>> I in the past have brought up the discussion of attempting to get
> >>> Comcast support to put the above device into bridged mode. I very
often
> >>> would have mixed results in doing that. Sometimes it took 3 to 4 calls
> >>> to get it done each time being told that there would be an $80 charge
to
> >>> do so. I would keep on escalating it until I would all but 2 times get
> >>> credited for the charge. What usually would happen is I would finally
> >>> get them to do the deed and a month or so later the AP would be
> >>> re-enabled and then the battle would start all over again. More
recently
> >>> this was causing ntp not to sync my routers clock (ASUS RT-AC66U).
> >>> Recently we had bought one of those smart-tvs and I decided to go
ahead
> >>> to set it up. I was able to get it to connect to my router through
> >>> wireless but no internet access. I kind of figured that my current
> >>> set-up of having my router's WAN port connected to one of Xfinity's
LAN
> >>> ports on their AP was the culprit. In preparation for battle with
> >>> Comcast support I kept going through their interface to see if there
was
> >>> something that might help. With last nights storms I decided to unplug
> >>> everything and start on it today. I was pleasantly surprised when I
> >>> logged into their AP and found a new UI with a softswitch to put the
> >>> damned thing into bridged mode and much to my surprise it did just
that.
> >>> It actually worked (who says miracles don't happen anymore). So now my
> >>> router is very happy since ntp is syncing and wife is happy watching
> >>> NetFlix, and whatever else the tv has access to. So as they say "Happy
> >>> wife means happy life!" and my life just got real happy. I thought I
> >>> would through this out there for those of you that have Comcast are
not
> >>> aware of this yet. Also those that are, do you know if I'll wind up
with
> >>> a surprise $80 charge on my bill?
> >>>
> >>> Merry Christmas to all an d a Happy New year.
> >>

I've had my  comcast modem in bridge mode since I got it about a year
ago.   Never had any problem with it except for some brief on-again
off-agin outages for a couplr of days which was straightened out fairly
quickly once I got beyond the non- tech support staff and was actually
connected to someone who actually knew more than "reset your router"...
heh.
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