[ale] OT: Change in UI on Xfinity Modem/Router/Wireless AP

[Dustin Strickland]

Sorry, I only do residential so I'm not familiar with business account
policy. I can say that I see no reason why they would be unable to do
this; they should just be able to do it by MAC address, however that
does not mean that they will. Perhaps if you get to the right
person/department, someone will be able to handle that(I realize people
get thrown around in the call queues to sometimes arbitrary departments;
earlier today I spoke with a lady who had been on the phone for 3 hours
with multiple unknown departments for a simple network key retrieval,
which I was able to do in ~3 minutes). I say keep bugging them about it.

On 12/26/2014 07:40 AM, Horkan Smith wrote:
> Any thoughts on how to support static IP addresses w/ Comcast Biz and a customer-owned modem?  The last I heard from Comcast, they still required you lease a modem for statics....
> 
> thanks!
>    horkan
> 
> p.s. Happy Boxing Day!
> 
> On Thu, Dec 25, 2014 at 09:27:50PM -0500, Dustin Strickland wrote:
>> I am a contractor who handles home networking support for Comcast. Sorry
>> to hear about your issues, first-off. I get many customers transferred
>> to me from other departments who have been misinformed about equipment,
>> charges, technician appointments being made, and all manner of other
>> things. I don't know who told you what or why, but it's wrong unless
>> policy has changed recently(I haven't been doing this for very long).
>> You shouldn't see any charges on your bill related to bridge mode. As
>> far as policy in my department goes, we can enable bridge mode for you
>> with no associated charges, and we can disable it. For any
>> troubleshooting/configuration beyond that pertaining to bridge mode, we
>> would refer you to a third party who *will* charge a fee(though surely
>> no one in ALE needs their help :P). Any other CC customers beware,
>> bridge mode can cause serious problems on Technicolor gateways and I
>> would strongly advise you not try it. Also be aware, you can buy your
>> own DOCSIS 2 or 3 modem/gateway to use rather than the Comcast-supplied
>> equipment.
>>
>> On 12/24/2014 11:19 PM, Scott Castaline wrote:
>>> I in the past have brought up the discussion of attempting to get
>>> Comcast support to put the above device into bridged mode. I very often
>>> would have mixed results in doing that. Sometimes it took 3 to 4 calls
>>> to get it done each time being told that there would be an $80 charge to
>>> do so. I would keep on escalating it until I would all but 2 times get
>>> credited for the charge. What usually would happen is I would finally
>>> get them to do the deed and a month or so later the AP would be
>>> re-enabled and then the battle would start all over again. More recently
>>> this was causing ntp not to sync my routers clock (ASUS RT-AC66U).
>>> Recently we had bought one of those smart-tvs and I decided to go ahead
>>> to set it up. I was able to get it to connect to my router through
>>> wireless but no internet access. I kind of figured that my current
>>> set-up of having my router's WAN port connected to one of Xfinity's LAN
>>> ports on their AP was the culprit. In preparation for battle with
>>> Comcast support I kept going through their interface to see if there was
>>> something that might help. With last nights storms I decided to unplug
>>> everything and start on it today. I was pleasantly surprised when I
>>> logged into their AP and found a new UI with a softswitch to put the
>>> damned thing into bridged mode and much to my surprise it did just that.
>>> It actually worked (who says miracles don't happen anymore). So now my
>>> router is very happy since ntp is syncing and wife is happy watching
>>> NetFlix, and whatever else the tv has access to. So as they say "Happy
>>> wife means happy life!" and my life just got real happy. I thought I
>>> would through this out there for those of you that have Comcast are not
>>> aware of this yet. Also those that are, do you know if I'll wind up with
>>> a surprise $80 charge on my bill?
>>>
>>> Merry Christmas to all and a Happy New year.
>>>
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