[ale] [OT] comcast blues/meltdown

[Pete Hardie]

If you haven't already, post a complaint tweet.  I've had reasonably goo
dluck getting someone who can actually fix the problem via that. .


On Fri, Aug 1, 2014 at 5:40 PM, Sean Kilpatrick <kilpatms at gmail.com> wrote:

> Does anyone here know of a contact person within the local Comcast
> disaster who actually understands how the system works?
>
> First the comcast billing computer hiccupped and failed to ding the credit
> card for May and June -- when we were out of down. Then it hit the account
> for non-payment fees.  I was not amused.  Finally got that mess
> straightened out.  Then one of the Hi-def cable boxes died.  Went over to
> the new Buckhead office and picked up a replacement.  That box would not
> accept the hookup signal from Comcast.  Got a techie to come out (4.5
> hours late) who poked around for a few minutes and then told me the
> problem wasn't with the box or any of the equipment in the house.  The
> problem was with Comcast's billing computer, which wasn't letting the Hi-
> def signal through to the new box because there was nothing on the billing
> statement to signify I was paying for  hi-def service.  WTF!  We have been
> receiving the hi-def signal since we moved into the condo as it is part of
> the contract the condo has with Comcast -- or at least that's what I
> thought.  As soon as the techie replaced the unworkable hi-def box with a
> "regular" cable box, the signal was there.
> So I went back out to the Comcast office in Buckhead and insisted on
> talking
> to the office manager -- who had NO CLUE what I was talking about.  Her
> first
> thought was to install a signal booster!  I didn't bother to point out
> that signal strength is the FIRST thing the techie  checks. Said she would
> contact someone further up the technical side and have them call me.
>
>
> Didn't happen.
>
> I'm hoping against hope that somewhere within the local comcast
> clusterfuck there is someone (I just need one!) who understands the
> underlying problem.
>
> Does anyone here know if such a person actually exists?
>
> Sean
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-- 
Pete Hardie
--------
Better Living Through Bitmaps
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