[ale] Atlantic Nexus contact?

[Tim Watts]

Come on now, Earthlink's not dead* yet! :-)

________
* Only their support is brain-dead.


On Wed, 2012-10-17 at 20:37 -0400, James Sumners wrote:
> Finally got in touch with them tonight. I was getting a ridiculously
> bad sync rate. Did a dirty hack on a filter and installed it into the
> NID, but I still have a lot of noise. They added a "noise profile" to
> my line so that we can see how it works for the next few days. But I
> also need to get a better soldering iron so that I can do a better job
> with my filter mod.
> 
> But, yeah, I concur that they seem to be on the way out. Which really
> sucks. The only "broadband" I can get is DSL, and I really don't want
> to have to get AT&T.
> 
> On Wed, Oct 17, 2012 at 8:07 PM, Jim Lynch
> <ale_nospam at fayettedigital.com> wrote:
> > On 10/17/2012 08:53 AM, James Sumners wrote:
> >> It's the second time in the past 3 months (or thereabouts) that I've
> >> had connection problems and couldn't get anyone on the phone. It
> >> didn't matter what option I chose, support or sales, or which number I
> >> called, AtNex or Net2Atlanta, it all essentially went straight to
> >> voicemail. The first time, I left a message and it was never returned.
> >>
> >> So I'm just as concerned as you for that very reason -- I don't want a
> >> repeat of SF.
> >>
> >> I eventually did get synchronized last night. So maybe they were just
> >> off trying to resolve a problem. But there should still be someone
> >> answering the phone.
> >>
> >>
> > The last few times I've had to call them, it went to VM.  Most of the
> > time they called back eventually however the time(s) they didn't the
> > problem eventually resolved itself.
> >
> > I'm not worried yet, but as they lose business to ATT and Comcast I
> > suspect they will go away.
> >
> > Jim.
> 
> 

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