[ale] OT: State of Georgia Groupwise server issues

Fri Oct 5 17:53:00 EDT 2012

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Nope, everyone that is able to access their account has to login to
Groupware separately from network login, only my wife no longer has
to. Before the crash she was only able to remote access her account
through InternetExploder and now she can only access it from the
client app. Again everyone else when they close their Groupwise window
and then go back in have to login again. It's like the server has her
connection on all the time, or no login required.

Also all existing emails are non sorted (sent mail, forwarded mail and
received mail) showing up in the inbox and only just the header info
no message bodies. I assume that that's an indexing issue?

Your answer to the "admin session" makes sense as I figured that it's
probably a separate app, I'm not that familiar with Groupwise or it's
been many years since I've dealt with it. I was going by what she said
that she never saw the questionable toolbar icons before. And now they
are gone as mysteriously as they had appeared.

On 10/05/2012 04:28 PM, James Taylor wrote:
> Actually, it's not an administrator session. Probably just the
> address book view. She can only affect her own personal address
> books. If she's not in the office and can access mail on her pc, it
> may just be in caching mode. There's zero way that admin functions
> can be done from a client. It requires an entirely different piece
> of software that as to have direct file access to the database. The
> desktop app can be logged out of at any time, if you know how to do
> it. In the office, she probably doesn't have to login to mail
> because it's configured to single sign-on with the network login,
> which is a configurable option.
> 
> -jt
> 
> 
>>>> Scott Castaline <skotchman at gmail.com> 10/5/2012   02:25 PM
>>>> >>>
> Since my OP she is able to access her account without logging in
> using the desktop app which they have been told to only use when
> and if they are physically in the office. There isn't any option to
> log out and she stays logged in as a result. Everybody else from
> the office has to log in no matter how they exit. also, I was
> poking around and all of a sudden her tool bar icons had changed to
> more of an administrator's session. It had an option to delete
> users or remove users and groups.
> 
> 
> On 10/05/2012 12:31 PM, James Taylor wrote:
>> When you're dealling with browsers, bizarre behavior seems to be 
>> the norm. Could be a cache thing.
> 
>> <rant> As far as why the GroupWise system is taking so long to 
>> restore, it is basic administrative incompetence.  The state of 
>> Georgia decided to go to an all windows environment several
>> years ago, and turned it all over to IBM to manage. DHR has a
>> GroupWise mail system with hundreds of servers throughout the
>> state. Because of the decision to make the change, all
>> maintenance and updates basically stopped years ago, and the
>> software is about 4 major releases out of date, and is running on
>> an OS platform that has been discontinued for five years on
>> antiquated hardware. They also have one contract GW admin to
>> support 10's of thousands of users. I support Groupwise systems
>> all over the country, and if the system is configured properly, a
>> disk failure means you have 10 minutes of downtime while you
>> switch to the backup database Upgrading and configuring the
>> system properly would be trivial relative to the scale of the
>> system, but they don't want to spend any more money on the
>> "legacy" system they continue to, and will continue to, rely on.
>> Your tax dollars at work. </rant> -jt
> 
> 
> 
>> James Taylor 678-697-9420 james.taylor at eastcobbgroup.com
> 
> 
> 
>>>>> Scott Castaline <skotchman at gmail.com> 10/5/2012   10:53 AM
>>>>>>>> 
>> My wife is a state employee (Georgia Department of Behavioral 
>> Health & Developmental Disabilities which I believe is part of
>> DHR) that works from home. The Groupwise Server went down on Mon
>> of this week thus no email access. She had been told that they
>> were having hard drived be issues and one of the harddrives was
>> being replaced. Today is Fri and she still can't login to her
>> Novell Groupwise account, she gets a message that her inbox is
>> unavailable. After that she went to an agency that is based in
>> Florida (ASI Works) their web site and clicked on an email
>> address link. She then noticed that a second IE window had opened
>> minimized, when she clicked on it she was in her groupwise
>> account. Oh and she had closed the tab where she had originally
>> got the error message in her failed attempt to login.
> 
>> Okay, maybe a dumb question or two but, WTF? Is this second
>> window a delayed entry from the failed login and since she closed
>> that tab used for the failure IE just opened it in a separate
>> window? Or is there something more bizarre going on? Also, why is
>> it taking so long for this server to be restored? 
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