I was asked if I would work for someone as a tier2-3 support person for an Avaya product.He asked what I would ask for an hourly rate. I've never been involved in support before, I installed the product for 3 years.. any hints, pleases to look for info, comments? -- Paul Cartwright Registered Linux user # 367800 Registered Ubuntu User #12459 http://usdebtclock.org/