[ale] AT&T having outgoing email issues

[Jeff Lightner]

Given that it's AT&T the question shouldn't be "They answered the phone?" but "Their phones work?"

-----Original Message-----
From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of Jim Kinney
Sent: Tuesday, June 16, 2009 8:27 PM
To: Atlanta Linux Enthusiasts - Yes! We run Linux!
Subject: Re: [ale] AT&T having outgoing email issues

Yep! Customer service!

On Tue, Jun 16, 2009 at 8:16 PM, Geoffrey<lists at serioustechnology.com> wrote:
> Jim Kinney wrote:
>> They answered the phone!?!?!
>
> One minute hold time actually.  The idiot I got on the line first was
> obviously a script dweeb.  Asked me for the 'error number.'  Told him
> there was no error number.  He told me there is ALWAYS an error number,
> was I using Outlook or Outlook express.  I told him neither I was using
> Thunderbird.  He told me the did not provide support for Thunderbird.  I
> told him I didn't want support for Thunderbird, that there was a problem
> with their outgoing email server.  He asked me to reboot my computer.  I
> again told him the problem was on his end not mine.  Finally, I booted
> up an old laptop that has Outlook and produced his error number for him.
>  He then got quiet for a very long time.  I asked if he was still
> there, he asked me to hold please.  I was then summarily disconnected.
> Called back got the 'all circuits are busy' message, which told me that
> they were probably now aware that they really were having a problem.
> Called back again, held for 12 minutes and then was told the problem
> would be resolved in 24 hours.
>
> --
> Until later, Geoffrey
>
> Those who would give up essential Liberty, to purchase a little
> temporary Safety, deserve neither Liberty nor Safety.
>  - Benjamin Franklin
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>



-- 
-- 
James P. Kinney III
Actively in pursuit of Life, Liberty and Happiness

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