[ale] AT&T DSL Support - it is a Turing Test?

[Neal Rhodes]

Any thoughts on how a human being with 20 years of network setup
experience actually talks to an intelligent support person at AT&T
regarding DSL?  

Using the phone doesn't work - you end up with something that almost,
but doesn't quite, speak Engrish and once you spend a half hour
explaining to them how their own product works they miraculously manage
to hang up on you before escalating the call. 

Using the Chat doesn't work - pretty much the same as above, although
slower.     
You guys need to diagnose why the upgrade to 6mbit didn't work.
               "Please check the wireless configuration".   

I don't NEED to check the wireless, the dang web display on the DSL
device says 2700Kbits download negotatiated".      

                "Please standby while I figure out how to disconnect
you."


                "We are experiencing higher than usual service times". 
                

Yeah, because nobody there knows a FF about DSL or networking!


Let me guess: using Email is pretty much the same, but even slower? 



Neal Rhodes
MNOP Ltd
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