[ale] [OT] Comcast

[Joshua Kite]

I experienced something like this a while ago with Comcast.  I was
supporting the cable industry when I lost my job earlier this month, and
here's what I learned.  From time to time a cable company will "sweep" an
area.  They will check the levels on the amplifiers and EQ's to ensure
everything meets the specifications for the latest standard.  Of course,
they generally do this work during the day, which explains why your service
returns to reasonable at night.

I've had decent luck calling Comcast (at 404 COMCAST, not the national
number) and getting a refund on my bill or a discount on my TV service with
them.  It certainly doesn't hurt to call once in a while and complain and
also ask if there's any work going on in the area.

Let us know how things turn out.

Josh Kite

On Sun, Jun 1, 2008 at 9:01 PM, Robert Coggins <ale at cogginsnet.com> wrote:

> So, I have been using comcast for about 4 years.  I have never had an
> issue with them.  I have been getting good download rates up and down
> and downtime hasn't been an issue.
>
> However, the past few weeks I have been experiencing really weird
> issues.  During the day I get really really low up/download rates.
> Really low meaning *most* of the time I never get a page to load.
> During the night though my download rate has been much better.  I am
> getting about 5000 kbps.  It is not as good as it used to be though
> which was about 15000 often times (using speakeasy speedtest).
>
> I thought this might have been my cable modem at first but I am
> beginning to suspect something else.  Anyone else experience something
> like this before?
>
> Thanks for your input everyone!
>
> Robert
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