[ale] external monitor & automated refund request for Comcast or other services

[Jeff Hubbs]

The T&Cs for the end user agreement - to which you've agreed by 
accepting the service - codify their ability to tell you to go pound 
sand if you don't like their service.  In other words, you've signed 
away your right to demand a refund.  If you don't like their service, 
vote with your feet and choose another provider.  If you don't have 
another provider or you find the service of other providers even less 
desirable, simply lament the sad state of Internet access in the US.  
Or, move.



Jerry Yu wrote:
> They don't care at present, because they get to keep your money either 
> way. They may start to care, if subscribers request refund /en masse/, 
> with the help of an automated framework/service.
>
> Just to clarify, my question were
>
>     * whether such a 'by the subscriber and for the subscriber' 
>       framework/service already exists. 
>     * If not, assume Comcast "API" or "UI" for refund won't ever
>       change, how can one go about automating the refund process for
>       all subscribers
>
>
>
> On Jan 11, 2008 9:06 AM, David Tomaschik <ozone at webgroup.org 
> <mailto:ozone at webgroup.org>> wrote:
>
>     I guess the question is: why on earth would Comcast want to make it
>     EASIER for customers to get refunds?  They'd want to do anything they
>     can to KEEP the money.
>
>     David
>
>
>     Jerry Yu wrote:
>     > My comcast connection went down twice this week.  (frustration!).
>     >
>     >     * They doesn't seem to have end-to-end service monitors, since I
>     >       was on the phone and told no outage in my service area,
>     >     * Worse, for acknowledged outages, Comcast doesn't automate
>     >       refunding customers in the affected service area.
>     >
>     > To "encourage" them to improve the up time, I think it'd be nice to
>     > automate the outage->refund process.  I reckon that, if  enough
>     people
>     > (I'd be happy with >=30%) send in their refund request through an
>     > automated framework/service each every time an outage happens, that
>     > ought get their attention.
>     >
>     > Is there such thing exist already? If not, how one be implemented,
>     > assume Comcast's "API" for refund doesn't change. This meant to be a
>     > technical question, not invitation for 'yeah, mine was down too'
>     echo.
>     >
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