[ale] cancel sf contract question

[Jim Seymour]

On Mon, 2008-04-14 at 18:00 -0400, Frank Ivey wrote:
> Looks to me that sf is about to die. I've got 2 months left on a 1 year
> contract. As I recall (got to reread the contract tonight) there was a
> cancellation fee for terminating service before the contract period of
> 12 months ended.
>
> So the question is, given sf current state of affairs, what is the
> precedent for canceling a contract early for non-performance on SF's
> part without having to pay an early cancellation fee?
>

Hi,

I have been trying to cancel my Speedfactory service since December
27th. I was told a 30 day max for getting billed after sending a
cancellation notice to contracts at speedfactory.net. I have never received
a response to any email sent to that address. I have followed that up
with two more emails to the same address.I have called Speedfactory two
or three times so far and they say they have sent a message directly to
the CA office that handles this and that I would receive a call from
them in the next few minutes. Never a callback from anyone. And I am
still getting billed at the end of every month for the service. I was
trying to be "nice" and play by the rules to avoid any issues. I hope
you have better luck than I have. I was a Speedfactory customer since
DirectTV DSL died in 2002.


-- 
Jim Seymour
www.wingbarscafe.com
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