[ale] Latency on my DSL line

[James P. Kinney III]

On Wed, 2007-11-07 at 21:15 -0500, Sean Kilpatrick wrote:

> 
> So far I have had no troubles with Speakeasy.net.  Every time I have
> called for tech support I have gotten someone who is technically savvy,
> understands standard commands, and is willing and able to
> do what it takes to fix the problem if he can without having to get
> permission from someone further along the food chain.  Hate to sound
> snarky, but Speakeasy's techs all speak English as a first language. 
> Their service has been like Mindspring's was 15 years ago, before 
> Earthlink bought them out and the service went to Bangalore and then
> to Manila. 
> 
> Sean

I sent a hearty second for Speakeasy as well. They now have a 15Mbps
speed with 1Mbps up. I can't get the 15 but I can get the 10 at my
place. Upgrading tomorrow.

In 3+ years with speakeasy the outages have been nearly non-existant. Of
the 3 I have had, 1 was a faulty connection at the pole after a storm
(BellSouth problem), one was a blown-up router in their Atlanta NOC
(They actually CALLED me to let me know of the failure and a time
estimate for returned service - they beat the time estimate by 50%), the
third time was a service outage caused by a BellSouth POTS head who
disconnected my Naked-DSL line since it didn't have dial tone.
-- 
James P. Kinney III          
CEO & Director of Engineering 
Local Net Solutions,LLC        
770-493-8244                    
http://www.localnetsolutions.com

GPG ID: 829C6CA7 James P. Kinney III (M.S. Physics)
<jkinney at localnetsolutions.com>
Fingerprint = 3C9E 6366 54FC A3FE BA4D 0659 6190 ADC3 829C 6CA7
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