[ale] OT: Charter Broadband

[Scott Castaline]

Scott Castaline wrote:
> Christopher Fowler wrote:
>> On Sun, 2007-04-22 at 20:31 -0400, Mark Wright wrote:
>>> I have been using Speedfactory, a local dsl provider for many years  
>>> now.  They have local tech support and they don't freak when I tell  
>>> them I have no microsoft computers.
>> I'm going to throw this out here and I know the BS apologists will be
>> quite pleased with it.
>>
>> Last weekend Atlanta had some rainy and cold weather.  I woke up on
>> Sunday to find my DSL down.  It happens rarely.  I know that SF does not
>> have 24 hour support.  Only M-F during business hours.  I call to see if
>> there is a recording of a BS outage.  No recording.  I leave a message
>> for an on call tech.  After a couple of hours I call back and leave
>> another message.  I decide to go to the store and about a mile a way I
>> see the problem.  There was a very small local power outage and it
>> appeared that Jackson EMS was on the case.  Nearby at a outside phone
>> box was a cingular and BS van.  Obviously they were waiting on
>> something.  Later after lunch DSL was operational.
>>
>> Back to the point.  My DSL keeps me from driving 60 miles round trip to
>> Alpharetta each day.  When it goes out I get nervous.  When I leave a
>> message and _NEVER_ get a call back I get upset.  
>>
>> Well at least they don't freak out when I say Linux and a few years back
>> helped me configure my firewall for PPPOE.  I probably on avergage pay
>> about $20/mon more for SF then people do for BS.  I still don't care for
>> BS because they block ports and classify me as a windoze general user
>> like 99% of their customer base.
> Amen,,,,
>>
>>
>>
>>
>>
>>
>>
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Also for all you SF guys, I presume that since everyone seems to think 
highly of their tech support, that it is local at least in the US and 
not in Bangladesh????