[ale] Comcast HSI was Re: 10M service

[KingBahamut]

Jim, I expect not.

On 5/26/06, Jim Popovitch <jimpop at yahoo.com> wrote:
>
> Joshua Kite wrote:
> > I'm at the southern end of Ashford Dunwoody, between Peachtree and
> > Clairmont.  Our neighborhood email group is filled with more complaints
> > about Comcast HSI than anything else.
> >
> > The Comcast people we've talked to (all the way up to a regional VP)
> > seem to be unaware that problems exist, much less that they seem to be
> > caused by their own people.
> >
> > Could we get a show of hands of who and where have had similar problems
> > w/ Comcast?  This isn't a bitch session as much as it is looking for a
> > pattern.  If everyone in Atlanta is having random cuts in upload speed,
> > then it's surely not the cable on my street (which the local supervisor
> > acted like it was).
>
> I'm east of Midtown Atlanta near Virginia Highlands.  Comcast is sucking
> this week due to major packet loss in one (both?) of their Atlanta
> headends.  Every Comcast HSD customer rep is very nice, and they are
> willing to roll yet another truck to our neighborhood, but they just
> can't understand that the problem is not the plant but rather the headend.
>
> I'm sure they will figure it out one day, but I'm not betting it will be
> soon, esp with a major holiday weekend coming up.
>
> -Jim P.
>
>
>
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-- 
KingBahamut
Founder of the GWoS
All Around Geek
"I could tell you the probability, but you wouldnt like it."
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