[ale] Windows drivers for my printer so I can use my linuxsamba server?

Wed May 10 15:38:17 EDT 2006

This reminds me of a recent situation with Dell.

"How do you know the network card is damaged?"

"It's broken into four pieces, would you like a picture?"

You can really save some time on the phone this way.

Jesse M. Holmes

-----Original Message-----
From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of
To: ale at ale.org
James Sumners
Sent: Wednesday, May 10, 2006 10:34 AM
To: Atlanta Linux Enthusiasts
Subject: Re: [ale] Windows drivers for my printer so I can use my
linuxsamba server?

I have an HP DeskJet 3820. It is a cheap printer with no networking
capabilities. However, HP once provided drivers for the printer
specifically for those who want to use it via a network share -- they
no longer do. I even tried contacting their tech support about the
missing drivers (the transcript is below; hilarious and sad). I ended
up having to buy a print server
(http://broadband.motorola.com/consumers/products/wps870g/default.asp?sS
ection=home_networking)
that includes a Windows program for faking the printer on Windows
machines. I was then able to use the regular driver package to install
my printer on my XP machine. The print server is not quality but it
gets the job done.

Chat Transcript Begins Here
--------------------------------------------------------------

Amy
Hello James.

Amy
Welcome to HP Total Care for Deskjet products.

James Sumners
Howdy.

Amy
How may I assist you today?

James Sumners
I am looking for the network driver package for the Deskjet 3820.

James Sumners
It does not seem to be listed on the drivers page any longer.

Amy
Please let me know dod you want to install teh printer in a network.

James Sumners
Yes, I want to connect to the printer over the network.

Amy
Please let me know the Operating system of the computer to which the
printer is connected.

James Sumners
Debian.

Amy
I mean is it Windows XP OR 98.

James Sumners
Neither.

James Sumners
I need the network driver for XP.

James Sumners
The printer is connected a machine running Debian GNU/Linux but I need
to print from this machine which is running XP.

Amy
Please connect the printer in a network and share it among the Host
computer.

James Sumners
It is.

James Sumners
I need the driver before I can install it on this machine.

James Sumners
There used to be a download for network only driver.

James Sumners
I need that driver.

Amy
Please give me a moment while I search my database.

Amy
Thank you for your time, James.

James Sumners
No problem.

Amy
The Deskjet 3820 is not a Network printer and hence the Network
drivers are not available for the same.

Amy
However, if you want to share the printer in network, I can provide
you the steps to configure.

James Sumners
It is _already shared_.

Amy
You mean it is shared and working fine from both Host and Client
computers?

James Sumners
Why would I be talking to you if that were the case?

Amy
Fine, please let me know the version of Windows on both the Host and
Client Computers.

Amy
Using this I can provide you a easy steps to configure both Host and
Client.

James Sumners
Madam, Windows is not installed on the host computer.

James Sumners
I know that there is a network driver for this printer because I have
downloaded it and used it before.

James Sumners
If you are not able to provide me with a link to it I will just
continue searching for someone who will.

Amy
James, I have checked my resources and this printer does not have any
Network drivers.

Amy
Let me provide you the Driver Download link for this model.

Amy
http://h10025.www1.hp.com/ewfrf/wc/softwareList?dlc=en&lc=en&product=750
45&lang=en&cc=us&os=228

Amy
http://h10025.www1.hp.com/ewfrf/wc/softwareList?dlc=en&lc=en&product=750
45&lang=en&cc=us&os=228

Amy
Please let me know did you receive the web page which I have just
shared.

James Sumners
Yeah, it interrupted my searching.

James Sumners
Thanks for the time.

Amy
Please go through thw web page which I have shared.

Amy
It will contains all the information about the Downloaded drivers.

Amy
Is there anything else I can assist you with today?

Amy
I request you to respond, James.

Amy
Are you with me?

Amy
It has been a while since I've received a message from you. Are you
still with me?

Amy
Thank you so much for contacting HP Total Care. Unfortunately, we were
unable to interact with you, as we would have desired to. Please do
let us know whenever you require our assistance.

--
James Sumners
http://james.roomfullofmirrors.com/

"All governments suffer a recurring problem: Power attracts
pathological personalities. It is not that power corrupts but that it
is magnetic to the corruptible. Such people have a tendency to become
drunk on violence, a condition to which they are quickly addicted."

Missionaria Protectiva, Text QIV (decto)
CH:D 59
_______________________________________________
Ale mailing list
Ale at ale.org
http://www.ale.org/mailman/listinfo/ale