[ale] suddenly finding computer 'seized-up'....ATTN:DowHurst-2

[Pat Regan]

Jerry Yu wrote:
> amen to that. last June I had a scsi 10K 73G drive failing on me upon first
> boot of a brand-new dell server.
> 

Anymore, I base my hard drive purchases on how easy the RMA process is
:p.  The sad thing is, I am not kidding.

I had a Maxtor drive start giving me errors a month after I bought it (a
friend of mine bought of the exact same drive, one was DOA the other
died within 6 months).  I went to the website, they said I had to run
MaxBlast on the drive and enter a code before I could RMA the drive...

This was a royal PITA, because I had to take the drive off my 3ware
controller.  It was even worse, because MaxBlast claimed to have fixed
the problem.  Two months later and 3 more MaxBlasts, and I was finally
able to RMA it.

Western Digital's website will let you RMA anything under warranty.  I
have not had to RMA any Seagate drives (I don't own any :p).

Pat
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