[ale] comcast static IP?

[Geoffrey]

George Carless wrote:
>>**  "dis-service persons" <-- I see you share that very same attitude
>>problem.  Perhaps the resolution of a technical problem is being held
>>hostage by an attitude problem.  Customer service is a two-way street.
>>No CSR likes an a**hole for a customer, just like no customer likes an
>>a**hole for a CSR.  When either delves to that level, the onus is on the
>>other to move on and get over it so that the *real* problem can be
>>solved.
> 
> 
> What's with the apologism?  The CSR is being *payed to do a job*, and 
> frankly I couldn't care less if someone I speak to when I'm unhappy 
> about a service doesn't like my 'attitude'.  The onus is NEVER on the 
> customer; it is always on the company and on its representatives.  
> Now, of course it is often helpful and prudent to be polite to 
> people--but, nonetheless, I tire of the attitude that seems so 
> prevalent in the USA that it's okay for customer service people to be 
> rude, flip, unhelpful.  And when they *are* those things, people 
> should vote with their wallets and take their money elsewhere; and, 
> furthermore, there's nothing wrong with telling other people about 
> the poor service that has been experienced, so that those people can 
> avoid having problems of their own.

Well Said George.  Further, when I discuss a problem with a company, I 
am looking for a solution first.  I'm not calling to complain, I'm 
calling to get a solution.  Further, if the person begins to get angry, 
upset or frustrated, I explain to them that it's nothing personal.  They 
are a representative of that company, therefore, I'm talking to the 
company, not to the individual.

> 
>>Ok, you indicated you might leave BellSouth, what kind of "customer"
>>response do you expect at that point?  What can you possibly expect for
>>paying a few lousy dollars per month?
> 
> 
> If people are paying money for a service--and 'a few lousy dollars 
> per month' from thousands of people adds up to a lot of money--they 
> have every right to determine for themselves what level of service 
> they feel they have a right to expect, and I find it frankly rather 
> rude, and quite baffling, that you should be arguing that their 
> complaints are misplaced because, what, they're only paying a 
> relatively small amount of money?  Now, it is fair to say that 
> the consumer *can* sometimes have unrealistic expectations of what he 
> or she is getting, failing to read the fine print and the terms of 
> service etcetera.  But this should not be seen as an excuse for 
> companies to treat the customer rudely; and if they do, they should 
> not be surprised if the customer leaves them.  I think businesses in 
> America could and should do a lot more in the way of training their 
> customer representatives; I suspect that people *do* care about good 
> service, and I think that bad attitudes cost companies money.

Again, I agree.

>>>5. I recently had a client move to a new location.  BellSouth screwed up 
>>>one of their voice lines when setting up the dsl.  At the time, that 
>>>line was their connectivity to the internet.  Dial tone gone, no 
>>>internet.  The next BellSouth tech told me that who ever tried to setup 
>>>the dsl was an idiot (his words).  He'd swapped the trans./rec. and had 
>>>left some hardware completely out of the dslam.  He said it would never 
>>>have worked.
>>
>>That problem isn't unusual, nor unique to you, BellSouth, nor DSL.
> 
> 
> And so shouldn't be addressed?
> 
> 
>>At some point you wind up getting labeled as a perpetual complainer.  Be
>>known for something better than that.
> 
> 
> As an apologist for poor service?  As a fool who will accept 
> ill-treatment because "that's just how it is"?  Monopolies are a 
> problem because they don't give people much of a choice; but we 
> should still be willing to stand up and complain when problems do 
> occur--and, sadly, I think that many of these companies are poorly 
> run, provide a poor service, and get away with it because there is no 
> viable alternative.

Again well said.

-- 
Until later, Geoffrey