[ale] comcast static IP?
Geoffrey
esoteric at 3times25.net
Sat Jan 22 21:34:08 EST 2005
George Carless wrote:
>>** "dis-service persons" <-- I see you share that very same attitude
>>problem. Perhaps the resolution of a technical problem is being held
>>hostage by an attitude problem. Customer service is a two-way street.
>>No CSR likes an a**hole for a customer, just like no customer likes an
>>a**hole for a CSR. When either delves to that level, the onus is on the
>>other to move on and get over it so that the *real* problem can be
>>solved.
>
>
> What's with the apologism? The CSR is being *payed to do a job*, and
> frankly I couldn't care less if someone I speak to when I'm unhappy
> about a service doesn't like my 'attitude'. The onus is NEVER on the
> customer; it is always on the company and on its representatives.
Whoa there George, come join the team of assholes.
--
Until later, Geoffrey
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