[ale] OT: tech support hell at Mindspring--followup

[Jim Philips]

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On Sunday 21 March 2004 03:18 pm, Joe Knapka wrote:
> Jim Philips <jimmyc at speedfactory.net> writes:
> > Okay. I made the switch to Speedfactory...although that wasn't without
> > incident. At first, I couldn't get my NIC to talk to their modem, no way,
> > no how. I even tried plugging in the old modem. The NIC talked to it
> > fine. I even drove out to Speedfactory's office and got them to switch
> > out the modem. When nothing was working, I decided as a last ditch
> > attempt to switch out all of the cables, ethernet and phone. Ta da! That
> > did it. The same cables that worked fine with my other modem wouldn't
> > work with this one. Go figure.
>
> Is it possible you needed a crossover eth cable for one of them,
> but not the other? I remember my first cable modem needed a
> crossover Ethernet cable, or else a hub. A subsequent one
> was happy with a straight-thru eth cable directly into the
> NIC on the router.

That makes sense. There was zero documentation with the thing. So, I had no 
idea that might be the case. And the guy I called at Speedfactory never 
brought it up either. Anyway, basic troubleshooting brought it out in the 
end. 
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