[ale] OT: tech support hell at Mindspring

[Geoffrey]

Robert Heaven wrote:
> I have Earthlink DSL (with a Coyote Linux firewall) and one thing
> I've noticed is, about once a month my DSL service will go down for
> no apparent reason. When this first started happening (about 6 months
> ago) I, like you, started calling customer service and they were
> reluctant to help but, I would persist and finally get someone who
> could talk linux. (usually after they transferred the call back to
> Atlanta from India)
> 
> It only took me a couple of phone calls (and some looking at my 
> firewall) to figure out how to resolve the problem consistently. What
>  I'm seeing on my firewall is, the pppd daemon is crashing for no
> reason. (that I can see) The resolution is to: unplug the DSL modem
> for 30 seconds, plug it back in and let it go through it's startup
> then, when it's finished I just start up the pppd daemon and it works
> well for another few weeks.

A better resolution is, to go with a company like Speedfactory who 
doesn't make you use a useless technology liked ppoe for dsl.

-- 
Until later, Geoffrey                     Registered Linux User #108567
Building secure systems inspite of Microsoft