[ale] Flat Rate

[Brandon Colbert]

James Taylor wrote:

>I never do a flat rate for open-ended support. I usually estimate what
>the average amount of expected maintenance (patches, looking at logs,
>backup, etc...) support hours would be required and quote that, with the
>specification that they are prepaying for a set number of expected
>hours.  Any unusual activity beyond that amount will be billed at an
>hourly rate.  If they prepay beyond monthly, like quarterly or annual,
>then the hours usually average out ok.  They can, of course, carry hours
>over to the next month.
>
>The maintenance quote also does not include things like OS or hardware
>upgrades, which would be priced on a per incident basis.  If they want
>to apply their prepaid hours toward the cost, they can, but then they
>would be paying for additional hours if they need them.
>
>-jt
> 
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>
>
>James Taylor
>The East Cobb Group, Inc.
>james.taylor at eastcobbgroup.com
>678-697-9420
>
>
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>>>>brandon at geekrus.net 12/01/04 9:37 am >>> 
>>>>        
>>>>
>Dow Hurst wrote: 
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>
>>So you mean all sysadmin needs but their location, bandwidth, 
>>equipment?  You might want to list if you host what is hosted at your 
>>site.  If you only do remote sysadmin or local sysadmin and the 
>>equipment and bandwidth is all paid for by them directly then your 
>>costs are different.  Just trying to help out on the clarification.  
>>I'd like to know what type of costs this would entail too. 
>>Dow 
>>
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>>
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>>
>I will be doing local  and remote system administration. 
> 
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What is a good hourly rate.