[ale] [OT] earthlink contacts - anybody?

[Dow Hurst]

What kind of treatment have you gotten dealing with customer service?  Have 
you talked with someone in customer service and been told anything specific? 
Unfortunately, I don't have contacts, maybe someone else will.
Dow


J.M. Taylor wrote:
> Here's the story: my grandmother was a victim of identity theft about a 
> month after she signed up for an account at earthlink.  She moved up with 
> my parents and forgot she had the account amidst all the other actually 
> important stuff you have to deal with when your identity's been stolen.  
> No clue what the password is.  
> Naturally the cc she used to sign up has been cancelled.  Now, she never 
> used the account after the first 2 days when I was testing it, and 
> certainly not after the 3 month free trial ended...but they sent 
> collection emails and now a collecitons agency has become involved.
> 
> I don't mind paying the bill, but I want to speak to a human being who has 
> sufficient access to call off the creditors and cancel the account and deal with this 
> mess.  Does anybody have any contacts at Earthlink who can help 
> me get this nastiness resolved?  The customer service numbers and other 
> normal entry points are not doing any good at all.
> 
> Thanks, as always
> jenn
> 

-- 
__________________________________________________________
Dow Hurst                  Office: 770-499-3428            *
Systems Support Specialist    Fax: 770-423-6744            *
1000 Chastain Rd. Bldg. 12                                 *
Chemistry Department SC428  Email:   dhurst at kennesaw.edu   *
Kennesaw State University         Dow.Hurst at mindspring.com *
Kennesaw, GA 30144                                         *
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