[ale] [OT] earthlink contacts - anybody?

[Greg]

I would ask to speak with AR and whoever handles collections at Earhlink - I
mean the actual Accounting Dept. person - usually a Staff Accountant.  If
this fails I would ask for the Legal Dept.  I don't know if the Better
Business Bureau would help here, but it wouldn't hurt to try.  I am guessing
you have already tried calling the collectors ?

HTH and good luck. When Earthlink swallowed Mindspring everything went
south.

Greg

> -----Original Message-----
> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org]On Behalf Of J.M.
> Taylor
> Sent: Wednesday, April 14, 2004 12:19 PM
> To: ale at ale.org
> Subject: [ale] [OT] earthlink contacts - anybody?
>
>
>
> Here's the story: my grandmother was a victim of identity theft about a
> month after she signed up for an account at earthlink.  She moved up with
> my parents and forgot she had the account amidst all the other actually
> important stuff you have to deal with when your identity's been stolen.
> No clue what the password is.
> Naturally the cc she used to sign up has been cancelled.  Now, she never
> used the account after the first 2 days when I was testing it, and
> certainly not after the 3 month free trial ended...but they sent
> collection emails and now a collecitons agency has become involved.
>
> I don't mind paying the bill, but I want to speak to a human
> being who has
> sufficient access to call off the creditors and cancel the
> account and deal with this
> mess.  Does anybody have any contacts at Earthlink who can help
> me get this nastiness resolved?  The customer service numbers and other
> normal entry points are not doing any good at all.
>
> Thanks, as always
> jenn
>
> --
> Jenn Taylor
> jtaylor at onlinea.com
>
> ------------------------------------------------------------------------
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>
>
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