[ale] Inexpensive broadband recommendations

[cfowler]

It seems to me that this broadband issue merits having a FAQ on
http://www.ale.org.  We are in the group to help those and many people
order DSL/Cable before asking compatibility and installation questions.
Usually after BS is ordered, it is to late.  We need to be proactive in
informing the community of the broadband technologies especially when
Linux is a part of the home implementation.


On Tue, 2003-02-18 at 08:56, Michael D. Hirsch wrote:
> On Monday 17 February 2003 09:47 pm, Transam wrote:
> > On Mon, Feb 17, 2003 at 03:59:04PM -0500, Mike Lockhart wrote:
> > > I get my cable tv / internet thru comcast for $40 and some change a
> > > month, good service overall too.
> >
> > I suspect that Mike has been fortunate to not have had any problems.  I
> > have and their customer service and competency is (in my opinion) one of
> > the worst I've ever experienced.  If you manage to get beyond the hour
> > plus hold times and get a human, the first question they will ask is
> > "What OS?"
> >
> > Even if you explain that the problem is unrelated, such as "I think you
> > keyed my MAC address wrong during the initial install," they will insist
> > on an answer.  Answer other than "WinBloz" or "Mac", they will hang up.
> >
> > Their service goes out for 48 hours at a time every few months.
> 
> Here's another data point: I've used them for about 4 years, now, and never 
> had a problem with the service.  The only time I've ever had to deal with 
> them was when I change routers and need to provide a new MAC address.  
> I've done it by phone and via on line chat and never had a problem with my 
> OS.
> 
> Michael
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